[Ancient Nerd]

Originally Posted by timmons

I think I will talk verbally with the dealer first, as they themselves have been very good. It is the CS at Slough that were poor.

All I really would like are the fog lights fitting as it was this that I noticed missing as soon as I collected.

This is the reason for the without prejudice letter. As it can't be used in court, you can apologise to them for having to push them this way as the fault is completely Honda's, but you have to as your contract is with the dealer, not Honda. also, you can tell them what you will really settle for if your claim is negotiable. The other reason is that it suggests that you know what you are talking about, and are obviously preparing to follow through.

I've had to use this approach three times in about ten years (Curry's once, Renault twice). in each case, the existing stalemate changed immediately. It will probably not work if your request is unreasonable, but then it shouldn't.

Seriously, I would write the letters, take them with you to the dealer, but only use them over if they refuse to supply your fog lights. You may find that their response changes on the spot. I used this approach with Curry's with a faulty DVD player (when DVD players were expensive)

Originally Posted by timmons

Out of interest it would be useful to know exactly how many people here have bought the Sport model (either petrol or diesel) and received the Fog lights / extra spoiler as standard, or received them FOC post-delivery.

Please post here or PM me and I promise I won't name you or anything - just to get an idea of a number really.

Thanks for your help and advise it is very much appreciated.

Try starting up a new toipc as a poll


[/quote]