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The volume change is subtle, but noticalble. Have you turned SVC to high?
In my old Clio, it used to be really obvious that the volume was changing, you could even hear each step as it got louder. The civic's is a lot less noticable, but you know it's working when you have the radio (or CD) set to a low volume, and start driving. You realise that you can still hear it above the road noise, where it would have been drowned out otherwise.
If you really feel it is not working, call your dealers. They should be happy to take a look at it for you.
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