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We have had a British Gas service contract for over twenty years here and the quality of the engineers has varied a bit as you might expect. Generally though, I would have to say they were reasonable. Over the years they have been called out four or five times and the service has been prompt and timely. On one occasion there was a problem which didn't get resolved after a couple of visits and an area manager turned up and went through things very thoroughly and resolved the problem pretty quickly - including the fitting of a new controller that wasn't strictly on the schedule.
Recently we had thermostats fitted throughout and a power flush; the two-man team were really good and everything was well done, so they can get it right - sometimes.
Not trying to be contrary here, but I thought it only fair to report good work as well as not so good.
Now: if you want to talk about the problems I am having with getting the fireplace people to finish their work, that is another matter entirely...!
Anthony.
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