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Kremmen · 3rd December 2007, 07:25

What I hated about BG's service is that when they first appear they check the ventilation in the kitchen (where the warm air unit is), then they go into the loft and really tug on the flue-pipe to see if they can dislodge it.

Then they go all around the babble about how since 2000 I should be replacing my unit with the latest non warm air system because of Kyoto and that in a few years time my system will be illegal and will need to be changed.

My last service with BG ended up with them turning my system off because the engineer reckoned I did not have enough background ventilation. I immediatelly turned it back on again and contacted their technical department.

They sent a fully qualified experienced engineer (letters after his name) who fully inspected my system, apologised for the first engineers ineptitude and confirmed that my ventilation was more than adequate and that my system would not become illegal due to Kyoto.

And I now have a letter from BG confirming this.

Anyway - new latest warm air unit as of May this year (old one was 27 years old) and BG are going nowhere near it.

3rd December 2007, 07:25	#19 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,874 Thanks: 14 Thanked 19 Times in 19 Posts iTrader: (0)	What I hated about BG's service is that when they first appear they check the ventilation in the kitchen (where the warm air unit is), then they go into the loft and really tug on the flue-pipe to see if they can dislodge it. Then they go all around the babble about how since 2000 I should be replacing my unit with the latest non warm air system because of Kyoto and that in a few years time my system will be illegal and will need to be changed. My last service with BG ended up with them turning my system off because the engineer reckoned I did not have enough background ventilation. I immediatelly turned it back on again and contacted their technical department. They sent a fully qualified experienced engineer (letters after his name) who fully inspected my system, apologised for the first engineers ineptitude and confirmed that my ventilation was more than adequate and that my system would not become illegal due to Kyoto. And I now have a letter from BG confirming this. Anyway - new latest warm air unit as of May this year (old one was 27 years old) and BG are going nowhere near it.