Civinfo - View Single Post

HumberMart · 7th December 2007, 11:30

I'd warn anyone considering insuring their car with Swiftcover to be careful.

After insuring all 4 of our family cars with them, due to consistently low quotes, the proof of the pudding came with the first claim.

They lost all details of the claim after 10 days (9 days after they'd been sent a quote and photos by the repairer) and I had to start the claim process all over again. They still tell me it will be a further 15 to 20 working days before they will be able to approve the claim, and that's 18 days after the claim was first submitted.

They rarely answer emails, you never get to talk to the same person twice, and it takes many minutes (often 20 or more) to get through on the phone.

I now find the internet review sites have numerous accounts of similar poor service from Swiftcover.

Most people seem to find Tesco are good and almost as cheap.

7th December 2007, 11:30	#1 (permalink)
HumberMart Supporter Locking Wheelnut Join Date: 31st August 2007 Location: North Lincolnshire Posts: 111 Thanks: 0 Thanked 1 Time in 1 Post	Not so 'Swiftcover' I'd warn anyone considering insuring their car with Swiftcover to be careful. After insuring all 4 of our family cars with them, due to consistently low quotes, the proof of the pudding came with the first claim. They lost all details of the claim after 10 days (9 days after they'd been sent a quote and photos by the repairer) and I had to start the claim process all over again. They still tell me it will be a further 15 to 20 working days before they will be able to approve the claim, and that's 18 days after the claim was first submitted. They rarely answer emails, you never get to talk to the same person twice, and it takes many minutes (often 20 or more) to get through on the phone. I now find the internet review sites have numerous accounts of similar poor service from Swiftcover. Most people seem to find Tesco are good and almost as cheap.