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basegreen · 4th September 2006, 16:29

....had this from my brother's colleague. It came via email. She's havnig probs signing up.

I have been looking at all the pages on your Honda Civic web-site and am wondering if I am the only Very Unhappy Honda Civic Owner.

Hence I tried to log in and air my views. I have set up a profile - but my MSN account was not activated - so I am wondering if I have lost my login details.

Can you please send me some new ones so I can share my Honda Experiences.

Briefly I purchased a new honda civic in May of this year. The second time I drove it I experienced serious defects with the Honda VSA system. The symptoms were that the VSA system would engage at between 25-35 miles per hour when taking right hand bends. The car would swerve to the left and the steering wheel would judder, the brakes would be automatically applied and I felt that I did not have full control of the car. There have been several occasions when I felt the car could have a collision with another unsuspecting road user, either beside me or behind me - due entirely to the VSA issue.

I gave the Honda garage several opportunities to solve the problem but to no avail. I have even been able to demonstrate the problem to the Honda Garage's senior engineer, he too was able to replicate the same issue himself during normal driving conditions.

I regected the car as unfit to drive on the public road on 9th June. It's now 22nd August and I am STILL waiting for a new replacement vehicle or at least a firm confirmation that I will receive a replacement car. The dealer is not responding to any of my recorded delivery letters and I am waiting for Honda's reputation as the leader in customer service to come into action.

I first notified Honda UK Customer Care on 9th June to the problems with the car. Honda UK (not the garage) finally agreed nearly a month ago to cut out the dealer and supply me with a new car via a different dealer. I have requested this in writting - but am still waiting.

I have received no letters of appology or compensation for the money I have spent on this new car. I have spent hours chasing dealers, sending letters some recorded delivery, taking time off work, paying for insurance I did not need, the frustration of not being able to get a response from the dealer is ridiculous. I rather wish I had kept my money in the bank and received the interest from it.

So far there has been a total abscence of Honda Customer care.
In May I bought a shiny expensive new Honda Civic - but where is it - not on my drive.

This really will be the last Honda I purchase.

Gill.

4th September 2006, 16:29	#1 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,896 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	Another dead/faulty civic... ....had this from my brother's colleague. It came via email. She's havnig probs signing up. I have been looking at all the pages on your Honda Civic web-site and am wondering if I am the only Very Unhappy Honda Civic Owner. Hence I tried to log in and air my views. I have set up a profile - but my MSN account was not activated - so I am wondering if I have lost my login details. Can you please send me some new ones so I can share my Honda Experiences. Briefly I purchased a new honda civic in May of this year. The second time I drove it I experienced serious defects with the Honda VSA system. The symptoms were that the VSA system would engage at between 25-35 miles per hour when taking right hand bends. The car would swerve to the left and the steering wheel would judder, the brakes would be automatically applied and I felt that I did not have full control of the car. There have been several occasions when I felt the car could have a collision with another unsuspecting road user, either beside me or behind me - due entirely to the VSA issue. I gave the Honda garage several opportunities to solve the problem but to no avail. I have even been able to demonstrate the problem to the Honda Garage's senior engineer, he too was able to replicate the same issue himself during normal driving conditions. I regected the car as unfit to drive on the public road on 9th June. It's now 22nd August and I am STILL waiting for a new replacement vehicle or at least a firm confirmation that I will receive a replacement car. The dealer is not responding to any of my recorded delivery letters and I am waiting for Honda's reputation as the leader in customer service to come into action. I first notified Honda UK Customer Care on 9th June to the problems with the car. Honda UK (not the garage) finally agreed nearly a month ago to cut out the dealer and supply me with a new car via a different dealer. I have requested this in writting - but am still waiting. I have received no letters of appology or compensation for the money I have spent on this new car. I have spent hours chasing dealers, sending letters some recorded delivery, taking time off work, paying for insurance I did not need, the frustration of not being able to get a response from the dealer is ridiculous. I rather wish I had kept my money in the bank and received the interest from it. So far there has been a total abscence of Honda Customer care. In May I bought a shiny expensive new Honda Civic - but where is it - not on my drive. This really will be the last Honda I purchase. Gill.