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Originally Posted by elfa7
Disgusting treatment. I thought the "Sale of Goods Act", was supposed to stop this sort of thing --- seems like we have
some way to go.
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I had similar issues to be honest. It comes from this fairly unique situation where the dealer is responsible, but it is not in their interests to help.
They are often lazy and don't chase things up. I resented having to get involved, but when i did, and I got in touch with CS, things didn't get any better - i was confronted with rude and unhelpful staff. It ended up with a call from Steve Oliver in the end.
Still, I am glad they did the right thing, and Steve was very good and sorted things out.
It's difficult for the manufacturer, but I think timely communications, politeness and respect goes a long way; in my case, I found it sadly lacking.