whilst it's not good, there will always unfortunately be 'Friday afternoon' cars (or dishwashers / Tvs / PCs whatever) where nothing seems to work right from day one.
Ultimately, whilst not good, customer satisfaction can be retained if the problem is resolved in a quick and efficient manner, accompanied by a genuine apology (and some recompence, even if it's just a bunch of flowers)
The longer that things go on, especially without seeming to be going anywhere, the harder it is to bring the situation to a satisfactory conclusion.
Unfortunately, that seems to be exactly where this is going
Feel gutted for Gill - this could have been handled SO much better
