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I hope that she not only gets the car, but an emphatic apology from the dealership, and the sales person who sold her the car.
If one of my clients gets a problem I ALWAYS want to be the first to know, and help as much as possible to get things sorted.
If nothing else I can at least send them in the right direction and follow things up, and perhaps more importantly apologise.
Cheeses me off, bad service. Might have noticed.
Off my soap box now.
Cheers
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