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Originally Posted by Martin
I hope that she not only gets the car, but an emphatic apology from the dealership, and the sales person who sold her the car.
If one of my clients gets a problem I ALWAYS want to be the first to know, and help as much as possible to get things sorted.
If nothing else I can at least send them in the right direction and follow things up, and perhaps more importantly apologise.
Cheeses me off, bad service. Might have noticed.
Off my soap box now.
Cheers
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Martin I must say that you sound like the salesman that I dealt with. When I collected the car as I have said previously there were some problems but I have to admit the salesman got them sorted. I had complete confidence in him and I think that the problems were created by the other departments involved i.e. the service department or whoever had the job to fit the options I had ordered.
I am still waiting (since the 12th June) for the Honda follow up survey/questionaire which I was assured would happen. Has everyone else had this survey/questionaire?