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Yes, quite right Martin and WoolyCiv. Some sales people and dealerships simply don't get that it's not just one car they're selling, but potentially 2, 3 or even more.
For example, a dad might buy a CRV for the family, then recommend to his ageing mum a new Jazz, tell his mate down the pub about the new Civic, and get his 17 year old a second hand Honda after passing their driving test.
Ideally, I think that, within a dealership, there should be someone checking that customers receive decent treatment throughout the entire life of the car (rather than just up until the ink is dry on the sales contract).
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