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Originally Posted by Bungle
I have heard of those cracks happening in winter. I see people pouring hot water onto a frosty screen as a easy way to de-ice. I sometimes consider showing them the error in their ways, but I just leave them to it.
Good luck getting your screen replaced
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The basic technique is OK, but use cold water not hot. It puts much less stress on the glass. Then follow with a light spray of de-icer if it's really cold.