Quote:
Originally Posted by Topcat
I agree - I will be very sad to see mine go but patience is wearing thin.
HUK are not great at repying to emails, letters or telephone calls I think anyone with problems really needs to rely on a great dealership for help
|
I actually don't think any company is very good at replying to emails. And, even when you do get a response it is usually a standard reply email not answering your questions at all.
In my view, companies need to adjust their conventional view on Customer Service and being it up to the modern day. The internet has changed the way we view products, the way we learn about products and the way we can now communicate with others who have the same product. Companies are being a little slow in reacting to this rise in consumer awareness and in the time of the 'computer age' are shocked that they actually need 'people' to man the phones, computers etc. A computer can't do everything!
For the consumer this issue will just continue to escalate due to the need for companies to reduce costs to increase profits and therefore keeping shareholders happy. It is a fine balancing act that has not been found yet and that is why you find a lot of unhappy people complaining about the large companies.