Civinfo - View Single Post - Satisfaction Lets make sure this doesn't happen again!!!

LuCiUs · 17th January 2008, 07:16

hey Guys, here's an update on the whole email thing.

Just a reply to some of the other people who doesn't think there is a problem.

Look, i had 2 cars before my civic. My first one was a second hand Opel Kadet. Then I bought a brand new Toyota Corolla Hatch. Not with one of these cars i had to go online and actually search for problems relating to my own. This is because these cars are relatively cheap and minor problems are expected. But as i sit here i cant even think of ONE problem that irritated me on the Toyota. And this car costs R90 000.00 (ZAR) less than the civic. Yes, it was a 1.4, but for the price i paid for the civic i was expecting a well rounded off car. I never thought that i had to go online and actually search for problems i was experiencing because my Dealer said that i was the only one with these problems and all the other customers had none. They also didn't think replacing my scratched dash was necessary.

And you my friend also found this forum and are reading this section, which means that you also had some issues with the car. Never did this with your previous car, huh?

Anyway, sorry, heres the update on the email address for Europe.

Firstly, what a F&^^in mission. Emailed Honda SA a few times. They only responded when i was not asking an question. But when i ask something they don;t reply. So i thought i would give the lady a call who is not responding to my email. She wasn't at the office, so i emailed again. She actually then phoned me. I was amazed. I again told her that i was looking for an email address that can be used by the whole op Europe for complaints and suggestions. I also told her that myself and all the guys that would be emailing doesn't want their car to be fixed. We just want to make sure that these rookie mistakes are not made when the new civic comes out. Then she gave me her own address. So again, i told her that we can't use that for obvious reasons as this would flood her email address.

So she tells me that she will find out and call me back. 5min later my Dealer's manager phones me and tells me that he just got a call from Honda SA and that she said i had problems with my car. Now, this would have been fine if i didn't know the Manager personally. Now he wants to meet in person as i had put him in a bad light at Honda SA. But when i pitched for the meeting he didn't show. Anyway, so i'll hopefully be meeting him this week still. Will keep updating.

sorry for the long reply.

17th January 2008, 07:16	#45 (permalink)
LuCiUs Valve Cap Join Date: 27th April 2007 Posts: 36 Thanks: 0 Thanked 0 Times in 0 Posts	..... hey Guys, here's an update on the whole email thing. Just a reply to some of the other people who doesn't think there is a problem. Look, i had 2 cars before my civic. My first one was a second hand Opel Kadet. Then I bought a brand new Toyota Corolla Hatch. Not with one of these cars i had to go online and actually search for problems relating to my own. This is because these cars are relatively cheap and minor problems are expected. But as i sit here i cant even think of ONE problem that irritated me on the Toyota. And this car costs R90 000.00 (ZAR) less than the civic. Yes, it was a 1.4, but for the price i paid for the civic i was expecting a well rounded off car. I never thought that i had to go online and actually search for problems i was experiencing because my Dealer said that i was the only one with these problems and all the other customers had none. They also didn't think replacing my scratched dash was necessary. And you my friend also found this forum and are reading this section, which means that you also had some issues with the car. Never did this with your previous car, huh? Anyway, sorry, heres the update on the email address for Europe. Firstly, what a F&^^in mission. Emailed Honda SA a few times. They only responded when i was not asking an question. But when i ask something they don;t reply. So i thought i would give the lady a call who is not responding to my email. She wasn't at the office, so i emailed again. She actually then phoned me. I was amazed. I again told her that i was looking for an email address that can be used by the whole op Europe for complaints and suggestions. I also told her that myself and all the guys that would be emailing doesn't want their car to be fixed. We just want to make sure that these rookie mistakes are not made when the new civic comes out. Then she gave me her own address. So again, i told her that we can't use that for obvious reasons as this would flood her email address. So she tells me that she will find out and call me back. 5min later my Dealer's manager phones me and tells me that he just got a call from Honda SA and that she said i had problems with my car. Now, this would have been fine if i didn't know the Manager personally. Now he wants to meet in person as i had put him in a bad light at Honda SA. But when i pitched for the meeting he didn't show. Anyway, so i'll hopefully be meeting him this week still. Will keep updating. sorry for the long reply.