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LuCiUs
Can't realy comment of dealer is SA my self. Although the dealers I have come accorss are well aware of this forum (some are one it) and have been quite positive about it. But I guess dealer performance is a whole seperate issue.
However believe me they've got the point here in Swindon. Regardless of what/ how Honda SA feed back to Honda EU & JPN. Every warranty claim gets back to the factory becasue the factory pay the cost of all such warranty claims (if the dealer doesn't feed it back he doesn't get paid the claim) and the factory recovers it from the luckless suppliers of the duff parts or even R&D if the design is at fault (being the way modern cost centres are managed). To that extent, even if the sales organisation ignore the problem totally, the close loop system they run will ensure that such problems are taken in to account when desinging the replacement. The factory will not accept a design or a process which has not countermeausred a known fault from a previous model.
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