Quote:
Originally Posted by civicfan
I hope they will, however given the fact that only a small fraction of customers read forums like these, they are unlikely to learn about it unless they buy the future "better" car, which again I doubt after their experience with the present.
And so Honda goes the way of many companies before: they try to improve their profit and shoot themselves in the foot in terms of future sales.
What can minimize this effect is that everybody's doing the same these days. Add to this the neverending eco-craze and you'll know why people are increasingly reluctant to buy new cars
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You could be right but the reverse is also true - this sit perpetuates faults whcih is why dealer are wary. Many customers only find faults due to the check list and info on this site. Many such faults would never be notice by many users if they weren't looking for them due to this site. Does this actually constitute as a fault? So not only do we see a concentration of people with issues here but we increase that very concentration by the very essence of what we do.
Don't get me wrong, I'm not knocking this site - far from it - but when you 'look at the big picture' then 'there is more that one view'. (God, how US Corperate does that sound
but you know what I mean.)