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BOBBYJ · 12th February 2008, 00:32

I was very disappointed to be sold a Civic that required an upgrade to the i-shift and only found out when nearly meeting my maker on a roundabout. The car lost all power for 3 secs and we were nearly mown down by an earth moving lorry! This loss of power we later learned through Civinfo was a manufacturing fault and subject to a re-call. Honda(UK) delayed the modification despite the dangers and were less than sympathetic with our plight. They told me if I didn't like it sell the car! Luckily the dealer was more responsible and loaned us a car until the modification was completed (3 weeks). The modification has been done and the car is a joy and I approached Honda(UK) to take up the 5 year service plan prior the 1st service being due. Honda (UK) have refused saying the rules are that I should have taken the option by August 2008 when we were having the problems. I was absolutely disgusted at this response and questioned the rule for selling a car that was dangerous and not fit for its purpose but they don't want to know and despite saying they will contact me; they haven't and they can't be bothered. The Civic is a great car but I'm sorry Honda it's the last time I shall be buying from you - I have no problems with the dealer network who I know are put under pressure to deliver a service but its a case of getting your own house in order.

12th February 2008, 00:32	#1 (permalink)
BOBBYJ Valve Cap Join Date: 27th September 2007 Location: South east - where else Posts: 25 Thanks: 0 Thanked 0 Times in 0 Posts	Customer care from Honda(UK)? I was very disappointed to be sold a Civic that required an upgrade to the i-shift and only found out when nearly meeting my maker on a roundabout. The car lost all power for 3 secs and we were nearly mown down by an earth moving lorry! This loss of power we later learned through Civinfo was a manufacturing fault and subject to a re-call. Honda(UK) delayed the modification despite the dangers and were less than sympathetic with our plight. They told me if I didn't like it sell the car! Luckily the dealer was more responsible and loaned us a car until the modification was completed (3 weeks). The modification has been done and the car is a joy and I approached Honda(UK) to take up the 5 year service plan prior the 1st service being due. Honda (UK) have refused saying the rules are that I should have taken the option by August 2008 when we were having the problems. I was absolutely disgusted at this response and questioned the rule for selling a car that was dangerous and not fit for its purpose but they don't want to know and despite saying they will contact me; they haven't and they can't be bothered. The Civic is a great car but I'm sorry Honda it's the last time I shall be buying from you - I have no problems with the dealer network who I know are put under pressure to deliver a service but its a case of getting your own house in order.