Hi **...
That's a new one on me.. Never heard this one before. Are you the first owner..? Has it had a bump to the front even just a slight parking shunt might have been enough to snap a clip or two.
Sounds like the clips are needing replaced on your front bumper..
I'd take it to another Honda Stealer, it sounds like your current one is no good. Hopefully they should sort it out.
Good luck n avoid the speed bumps like the plague..!!