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Sorry to query but this sounds a little odd to me.
You must have, somewhere, a copy of the signed loan agreement. By law they are required to give you this and the loan agreement must also state pertinent information like the APR.
If all you have is the receipt for your deposit then I'd argue you haven't entered into any sort of loan agreement at all, bizarre as that sounds.
I'd be interested to know how you get on, but don't let them stall for time...
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