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I agree. I think the dealer is deliberately stalling for time.
I suggest you do the following:
1. Call back and give them a deadline of 1 hour to return your telephone call and resolve the matter. They have had more than enough time.
2. If this does not happen or things are not resolved then do the following:
* contact Black Horse Finance and tell them you have been mis-sold the financial agreement and that your attempts at resolving the matter with their representative have failed.
* contact Trading Standards and tell them everything.
* stop using the car, return it to the dealer and tell them you have been mis-sold the finance. The more you use the car the weaker your case becomes as it can be argued this is tacit acceptance.
You MUST act quickly though. The dealer is NOT on your side, the dealer is on the dealers side and you must never lose sight of this fact. They might appear to be buddy-buddy with you but what they want is your money, and if they think they can hold onto it by doing nothing that is precisely what they will do.
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