Civinfo - View Single Post - Handbrake handbrake self release (inc recall letter)

frankenstein · 2nd May 2008, 10:35

I strongly agree with doubtingthomas:
The "letter" which I and many others received last November/December says, 'rest assured that we do appreciate that this is an inconvenience; so with longevity of your ownership of the vehicle in mind we will be improving the handbrake to reduce this inconvenience in the future'

The letter equates "inconvenience" with 'pull the lever up fully without touching the release button. If these operating instructions are followed the handbrake's efficiency will be unaffected'

That is my interpretation. If one has still to avoid pressing the release button in on applying the modified handbrake what is the point of the recall/modification?
___________

Fine words indeed.

Yesterday took my year old Civic in to have its first service and have the new handbrake fitted.
Was just asked to pay for service and given service paperwork - NO PAPERWORK ON NEW HANDBRAKE - not even to say it had been fitted!
I asked if there was any documentation on how to apply the new handbrake? The girl who served me at the desk looked at me strangely and said 'no, it should be okay for you to now apply it any way.' (ie solving the inconvenience that doubtingthomas referred to above).
I said I need more than just her word and explained how my car had rolled back a month after buying it and smashed into a passing lorry - this was July before recall letters and the claim went against me for 'not applying my handbrake'. She went into servive bay and asked one of the guys there - came back and said, 'yes, okay, now you can apply it any way you want.' When I asked for this in writing was told I had to speak to 'Honda' main office (this was a Honda dealer???!!!)

So what is happening?
If we still have to apply the handbrake rigidly the way they are saying, why did we bother having the thing replaced? The 'inconvenience' is still there and surely that still denotes a 'risk' in its operation?
Shouldn't we be getting paperwork (some members allude to a 'disclaimer' that has to be signed). If my car rolls again and causes yet more damage, I can hardly say the nice girl behind the desk told me I could apply handbrake any way I want.

Like many, I was taught to apply handbrake by pushing button down and have been doing that for 20 years without issue. If the 'inconvenience' remains with the re-fit, won't be keeping this Civic for much longer!

Advice please.

2nd May 2008, 10:35	#718 (permalink)
frankenstein Valve Cap Join Date: 20th December 2007 Location: united kingdom Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I strongly agree with doubtingthomas: The "letter" which I and many others received last November/December says, 'rest assured that we do appreciate that this is an inconvenience; so with longevity of your ownership of the vehicle in mind we will be improving the handbrake to reduce this inconvenience in the future' The letter equates "inconvenience" with 'pull the lever up fully without touching the release button. If these operating instructions are followed the handbrake's efficiency will be unaffected' That is my interpretation. If one has still to avoid pressing the release button in on applying the modified handbrake what is the point of the recall/modification? ___________ Fine words indeed. Yesterday took my year old Civic in to have its first service and have the new handbrake fitted. Was just asked to pay for service and given service paperwork - NO PAPERWORK ON NEW HANDBRAKE - not even to say it had been fitted! I asked if there was any documentation on how to apply the new handbrake? The girl who served me at the desk looked at me strangely and said 'no, it should be okay for you to now apply it any way.' (ie solving the inconvenience that doubtingthomas referred to above). I said I need more than just her word and explained how my car had rolled back a month after buying it and smashed into a passing lorry - this was July before recall letters and the claim went against me for 'not applying my handbrake'. She went into servive bay and asked one of the guys there - came back and said, 'yes, okay, now you can apply it any way you want.' When I asked for this in writing was told I had to speak to 'Honda' main office (this was a Honda dealer???!!!) So what is happening? If we still have to apply the handbrake rigidly the way they are saying, why did we bother having the thing replaced? The 'inconvenience' is still there and surely that still denotes a 'risk' in its operation? Shouldn't we be getting paperwork (some members allude to a 'disclaimer' that has to be signed). If my car rolls again and causes yet more damage, I can hardly say the nice girl behind the desk told me I could apply handbrake any way I want. Like many, I was taught to apply handbrake by pushing button down and have been doing that for 20 years without issue. If the 'inconvenience' remains with the re-fit, won't be keeping this Civic for much longer! Advice please.