Civinfo - View Single Post - Servicing Not so happy with Honda Hapiness

echo seven · 2nd May 2008, 21:19

Hi all,

I’ve been searching around the forums to see if anyone has had the same problem as me, but can’t find anything, so here goes.
My 56 plate EX has just been written off see – Civic v Articulated lorry I phoned Honda to see what happens with the package, assuming it could be transferred or cancelled with a refund. It took them three weeks (after phone calls back and forth) to come up with an answer! It seems this hasn’t happened before and they weren’t sure what to do.
Amazingly they say the packaged was for that car, and in theory that’s the end of it, and just too bad that I only got one service for my £500. I couldn’t believe they would do that. However they did say that under the circumstances they would make an exception and let me transfer it to the new car if I bought the exact same model. To make it more complicated they say that since I had the first service already, I would have to pay for the first service on the new car and then get the rest of the services from the happiness package.
There’s more – Apparently when I phone to book a service I need to give them the reg. of the written off car so they can pretend they are servicing that, since the package can’t be transferred to the new car!
I wonder if anyone else has had problem like this, or indeed if you all knew this was the deal?

Cheers
Les

2nd May 2008, 21:19	#1 (permalink)
echo seven Valve Cap Join Date: 6th September 2006 Location: Cumbernauld Posts: 33 Thanks: 0 Thanked 0 Times in 0 Posts	Not so happy with Honda Hapiness Hi all, I’ve been searching around the forums to see if anyone has had the same problem as me, but can’t find anything, so here goes. My 56 plate EX has just been written off see – Civic v Articulated lorry I phoned Honda to see what happens with the package, assuming it could be transferred or cancelled with a refund. It took them three weeks (after phone calls back and forth) to come up with an answer! It seems this hasn’t happened before and they weren’t sure what to do. Amazingly they say the packaged was for that car, and in theory that’s the end of it, and just too bad that I only got one service for my £500. I couldn’t believe they would do that. However they did say that under the circumstances they would make an exception and let me transfer it to the new car if I bought the exact same model. To make it more complicated they say that since I had the first service already, I would have to pay for the first service on the new car and then get the rest of the services from the happiness package. There’s more – Apparently when I phone to book a service I need to give them the reg. of the written off car so they can pretend they are servicing that, since the package can’t be transferred to the new car! I wonder if anyone else has had problem like this, or indeed if you all knew this was the deal? Cheers Les