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Allan, I know what you are saying, but the service book would still get stamped. They said the new cars details will be put in a note on the old cars record. I'm assuming the file for the Honda Happiness package is different from the actual servicing file for the car, and that would be updated separately.
Dave - I had a look at the T & C and what you quote is slightly different from what it says in my printed agreement. There is a disclaimer to say (basically) you don't get a refund if Honda has made a contribution to the dealer for the package (which they say they have Clause 9.1.6). I was going to push this with them, but it seemed to confuse them even more, (I did tell them to read clause 9) and since my intention was to buy another Civic anyway I thought I would let it go. I doubt I would buy the package again or recommend it.
Cheers
Les
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