Quote:
Originally Posted by Mr JP
thanks alot nh dan, great input, sounds like a typical dealer though im afraid. - I missed out the sarcastic smiley but tbh, it IS the same principal and to my knowledge, it doesnt tell you in the handbook not to do it either.
alanwalne I dont do that no but in principle if I wanted to I should be able to with no worry. I repeat where is this in the handbook? are you telling me a handbook needs to explain how to use the indicator or open a window, but that im expected to know the molecular properties of glass! thats before I knew it was glass anyway because I could never have imagined the foglights would be glass and the headlights polycarbonate.
So the sarcastic remarks on a forum designed for owners that want help is not constructive is it?
I asked for helpful input did I not.
thanks for trying though 
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Sorry to hear that we haven't given you the answer that you wanted to hear which I think is the main gist of your post/thread.
Send the letter to the manager of the customer services dept at HUK's Head Office. TBH as with any major corporation, the letter addressed to the MD etc etc wont ever get that far and will be dealt with through the set routes of a complaints team only ever being escalated any higher if needs be. The fact that the cust servs team seem to have drawn a line under it does seem somewhat final though.
As I say, it isnt something i've come across so don't know what elase to suggest to you.