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As I say, it isnt something i've come across so don't know what elase to suggest to you.
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I suppose in a sales role you probably don't get to see problems as they would normally go to the service dept ?
I can see an opening for a third party to supply replacement lights here. I would be extremely angry if one of mine went and then went again because of 'accountant' glass specification.
I don't use mine but if one went I would replace both with blanks and be done with it.