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There's little doubt that Honda are fully aware of every single deficiency in their car. They may even be aware of those not yet observed by the public.
What conditions their response to complaints is not awareness but resolve.
If the cost of redesign is greater than the cost of warranty claims or possible loss of reputation, then nothing will be done, at least until the facelift.
The task of the Honda Customer Relations team...and that of every other motor manufacturer... is to attempt to ameliorate this inevitable fact of motor marketing life by delay, denial or even prevarication.
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