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Just heard back from Honda Customer Care. The salesman concerned is 'no longer with Honda', so I'll have to wait and see what his replacement says.
Not holding my breath, but also not going to let this go as it's a matter of principle now.
If they can't get a watch I'll grudgingly accept two VIP passes to the British Grand Prix (as long as I'm not expected to have lunch with Jenson Button).
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