Quote:
Originally Posted by Doubtingthomas
Followers of this thread may remember that I stated on 2nd May I would write to Honda UK to seek written advice on how to apply the replacement handbrake. At the third attempt, I have, today, received that advice. It is from Steve Dyer, Manager, Customer Operations. It reads,
"Honda would recommend that you continue to follow the advice detailed within the owner's handbook and further detailed within the correspondence to you regarding handbrake operation".
Steve ignores the point in my last letter to him that the replacement handbrake was meant to reduce inconvenience. Not to touch the release button on applying the handbrake was defined as the inconvenience.
So there we have it folks, probably as most of us expected.
I think the wording of the letter sent out to all affected by Recorded Delivery last November/December could have been better.
I will now put my tin hat on!
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Well DT, that appears to have fallen on stony ground
