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J. Derek Riddell · 7th July 2008, 21:02

I wasn't offended and \ or harmed ... note - I said "protagonist" - and not "antagonist" (if I understand the difference correctly) ...

BUT, my experience with dealers hasn't been the same as yours ! ...

In the UK, despite a couple of somewhat 'dodgy' individuals (as opposed to dodgy dealerships), I always got - or at least got 85% - of what I believed I was entitled to, in terms of warranty \ guarantee work (for both used and new cars) ... ditto, when 'negotiating' the initial purchase price ...

However, irrespective of how much I fumed \ raged inside (and it only happened perhaps once every several years), I was always formal and polite and very persistent and - when confronted with a 'no' - referred to a "Which" or whatever article on relevant consumer rights (and the outcome - in the customer's favour - when it was tested in Court) ...

Here in Norway - where I've been a resident for some 11 years - I have had a few occasions of 'less than satisfactory' service (with various dealers) - but, always "sorted", after asking to see the 'Manager' ...

For me (here in Norway) I can't really fault my Honda dealer ...

Are they perfect - NO - but more than acceptable (apart from Norwegian prices for cars \ parts \ servicing \ repairs) ...

Actually - for absolutely anything connected to driving ! ...

How about £ 1.40 per liter for petrol, in an Oil Exporting Country !!! ...

7th July 2008, 21:02	#85 (permalink)
J. Derek Riddell [ Drinks with Baboons ] Magic Rear Seat Join Date: 8th November 2007 Location: Stavanger, Norway Posts: 739 Thanks: 14 Thanked 19 Times in 16 Posts iTrader: (0)	Dear "Mr JP" I wasn't offended and \ or harmed ... note - I said "protagonist" - and not "antagonist" (if I understand the difference correctly) ... BUT, my experience with dealers hasn't been the same as yours ! ... In the UK, despite a couple of somewhat 'dodgy' individuals (as opposed to dodgy dealerships), I always got - or at least got 85% - of what I believed I was entitled to, in terms of warranty \ guarantee work (for both used and new cars) ... ditto, when 'negotiating' the initial purchase price ... However, irrespective of how much I fumed \ raged inside (and it only happened perhaps once every several years), I was always formal and polite and very persistent and - when confronted with a 'no' - referred to a "Which" or whatever article on relevant consumer rights (and the outcome - in the customer's favour - when it was tested in Court) ... Here in Norway - where I've been a resident for some 11 years - I have had a few occasions of 'less than satisfactory' service (with various dealers) - but, always "sorted", after asking to see the 'Manager' ... For me (here in Norway) I can't really fault my Honda dealer ... Are they perfect - NO - but more than acceptable (apart from Norwegian prices for cars \ parts \ servicing \ repairs) ... Actually - for absolutely anything connected to driving ! ... How about £ 1.40 per liter for petrol, in an Oil Exporting Country !!! ...