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It may be better to search if there are any standards or norms for the paint thicknesses in automotive applications. If there is, then the next step is to make an inquiry to a consumer rights foundation-- I don't know the exact name for the UK but I think what I mean is clear. They will carry the topic to a team of experts and most probably you will be credited for that.
If the above does not work, then this is what I would do:
It has been proposed that the paint is soft and thus weak, due to its being environmentally friendly basis. If, in the UK, conventional lacquer or acrylic paints are still available to use for repair purposes, I would advise that you have the car painted all over with a hard coated paint that we were used to..
Then you will not have scratches like your current frequency... and still enjoy the drive!
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