Quote:
Originally Posted by Sky
Can u scan it for us?
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Very sorry, I have just looked for the letter and my wife has chucked it!!!
To explain what I did:
1) My dealer annotated the invoice to say there was no indication of impact damage (they had one customer with 2 fog lights gone in the first week of ownership;full refund obtained).
2) I phoned Slough and told them I was going to write to them and arranged to return the part to them.
3) I delivered the part personally to two members of customer service staff.
4) Within four days I had a letter acknowledging that there was a problem.
5) Within a week I had a cheque refunding the costs totally.
I advise caution, as quite clearly some of the photo's on this site are impact damage.
For my part I was dealt with fairly and promptly and with great courtesy.
Regards
Tony