Quote:
Originally Posted by geoff
they did phone back but i wish they hadn't so many excuses
What they really wanted to say is clear off and don't phone again
But they did return my phone but would they without this site and my comments
I think not
I sure now that they know that TC wrote on the 15.12.06 they might find the
letter and reply
Well thats what a company like Honda would of done in the past
|
I was told by two Honda Uk managers that they do look at this site on and off but I don't believe they sit there day in day out studying all the posts, for one they don't have the time/manpower.
I think this forum is a pain in the bum for them and dealerships purely because when there is a problem they are snowed under with complaints from people referring them back to this site. This forum is great for people with problems as it gives us a better idea of the size of the problem, the fuel filler cap for instance.
I don't expect a reply to my letter, if they were going to reply purely on the basis of what I have said on here, they would have done so by now. If it were not for the fact that my neighbour worked at my own dealership I would have no hesitation in going there and putting customers off just to be a pain in the neck for them, a friend of mine did that at a big company where he bought his kitchen, he stood on a large crate telling everyone what awful service he had received, the manager had him straight in the office and resolved the problems.
Unfortunately complaints shouldn't have to reach that stage especially when dealing with companies that are supposed to be renowned for good customer service. I don't think Honda are used to dealing with such a large volume of complaints and clearly they can not keep on top of it.