Civinfo - View Single Post - Fog Front fog lamp

surferjr1999 · 6th March 2007, 21:20

The text below is taken from Honda Dealer Technical Support E mail to my dealer in reply to photos of my smashed light and warranty claim. See my picture on registration post. Honda Customer Services had agreed to look at possible warranty claim and instructed dealer to send photos to support claim. The dealer however did not support my claim and stated to Honda they thought it was a strike. They also sent the supporting copies of posts, I had provided, to this web site showing other similar breaks. Also said to me that this break was the first they had seen on new Civic.

Honda:-
"We are aware of this website and that they think there is an issue with our foglamps but from all the units that have been replaced and sent back to the Factory/Supplier for analysis they have found that under microscopic inspection that impact damage was the cause of the failure.
I have passed your pictures and mail to the QIC Department and to the Factory for them to look at but I think there answer will be the same as mine,but if I hear anything different back I will let you know."

So that looks like the end of it

.

At least I now have Grays covers which I am very pleased with !!

6th March 2007, 21:20	#141 (permalink)
surferjr1999 Supporter Locking Wheelnut Join Date: 28th November 2006 Location: Poole Posts: 177 Thanks: 0 Thanked 0 Times in 0 Posts	Smashed fog light claim - update The text below is taken from Honda Dealer Technical Support E mail to my dealer in reply to photos of my smashed light and warranty claim. See my picture on registration post. Honda Customer Services had agreed to look at possible warranty claim and instructed dealer to send photos to support claim. The dealer however did not support my claim and stated to Honda they thought it was a strike. They also sent the supporting copies of posts, I had provided, to this web site showing other similar breaks. Also said to me that this break was the first they had seen on new Civic. Honda:- "We are aware of this website and that they think there is an issue with our foglamps but from all the units that have been replaced and sent back to the Factory/Supplier for analysis they have found that under microscopic inspection that impact damage was the cause of the failure. I have passed your pictures and mail to the QIC Department and to the Factory for them to look at but I think there answer will be the same as mine,but if I hear anything different back I will let you know." So that looks like the end of it. At least I now have Grays covers which I am very pleased with !!