That's bad Peter, my gripes are purely with my car at the moment, although the staff at Holden in Norwich have obviously been annoyed at my constant presence, especially as I didn't buy the car from them, and got it a lot cheaper, they have never trated me anything like that.
I hav been on personal email terms with the head of service for some time now.
Good luck, got to go out for the day now so can't post any more replies till a bit later.
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