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Peter,
Sorry to hear about your frustrating experience and good luck with getting any kind of response. Unfortunately, nowadays the standard of customer service in the motor industry seems to be very poor. I don't understand it as you would think that with so much competition in the industry, good customer service is key to getting an edge.
I know that it's no consolation to you, but I have experienced similar scenarios with two different car dealerships with regard to test drives. The staff in both the Ford and Honda dealerships in Colindale, London NW9 acted very unprofessionally and gave me the distinct impression that they really couldn't give a s**t whether or not I purchased a vehicle from them. In both cases I turned up with my daughter for test drives at agreed times, was kept hanging around and when I was eventually seen I was given a lame excuse as to why the car wasn't available.
I know that if I ever treated my customers in this manner then I would expect to be out of a job.
Anyway, all the best.
Steve
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