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Originally Posted by Ancient Nerd
Sarah Turner, whose email address has now been removed from this thread, was somewhat offended that I should email her directly, was sorry that she "wasn't aware of my case" (not sorry that I had a problem), and suggested I contacted my dealer or customer relations.
I think the Data Protection aspect is a red herring to stop customers from using a straightforward route for entering written complaints. I doubt that a company email address qualifies as personal data under the terms of the Data Protection Act. It may be worth contacting the Information Commissioner to verify this. having said that, in practice any email address in any forum should be disguised (e.g. JohnDotDoeAtCompanyDotCom) to avoid inflicting spam.
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On this point I dont agree.
Honda have a customer services email address for all concerns, when mail is sent to this address it will then be distributed to a Customer services person to deal with. The young lady concerned had obviously taken on board Richierich's concern and mailed him directly to assist. It was in fact inappropriate for Richierich to then distribute this person email address to the world via an internet forum (Indeed any distribution of a personal email address without the owners permission is not on really). I'm not surprised Honda Paralegal jumped on it and I hope Pottsy wasn't too badly chastised for the few hours it was visible.
Contacting the "Information commissioner" to varify will leave you feeling rather silly as Honda (Like any company) will have point of contact rules. If their rules state that all queries should be initially directed to a master email, then they will be perfectly within their legal rights to ignore any mails sent to personel directly without prior sollicitation from said personal to customer. In fact they may well be within their rights to contact you and issue a "cease and desist" request for doing such a thing.
The main customer services email exists for a reason, if you get no luck there, call them and speak to a person, if you feel that you are not being heard, write a letter and post it recorded delivery. I dont know many companies who would be able (or even want) to ignore a recorded letter from a dissatisfied customer. Honda have one of the best reputations in the car industry for customer service and so far in my 8 months of ownership they have very clearly lived up to reputation for me. I have had to contact them twice (minor things) and they were fine, called me back when promised etc.
The trick is in all circumstances... never loose your temper or start shouting or making accusations. If you do you might well end up being branded a "difficult customer" and help might not be as quick. Be nice and speak in a clear and polite tone and people will
want to help more as you will come across as a nice person. They are a huge company with a massive turnover, they don't sit in the office chatting to each other on instant messenger in between Kit-Kat breaks waiting for your phone call.
Shout and everybody hears you, talk and everybody
listens 
[ harryenfieldmode ] Calm down, calm down
[ / enfieldmodeoff ]
ps. I dont work for Honda, but it annoys me that such a good company is being so ridiculed and moaned about on a forum they obviously read. We want their help dont we? So why slag them off constantly as being crap and never asking questions? Waste of time in my opinion. you wanna moan about a car company? Go and buy a Merc.... they have
no customer service!!