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Just a quick thought. Does anybody else find it difficult judging the distance from the front of the car to the kerb (especially when parking in a car park). I wonder if by nudging the front spoiler against a kerb that the whole plastic assembly flexes..... And PING! smashed foglights!
On the question of why do some people seem to be getting freebie replacements and others not.
To my mind, there are 3 possible factors... Either the dealer isn't reporting the damage to Honda in an effective manner, Honda customer services aren't being very customer minded, or what's most likely is that the people who complain politely get the resolution that they're looking for whilst the heavy handed moaners get shown the long finger.
Whenever you complain to any supplier or customer service dept, you need to bring people on your side. Also, you need to realise that the people who your complaining to aren't the cause of your problem (they just work there!) So keep it cool, stay calm and reasonable. If you don't get the resolution that you're looking for, politely ask to speak to the person's line manager (but not in a way that makes the person you've been speaking to feel shunned).
Don't forget to make notes whilst you're chatting!
Damian
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