Quote:
Originally Posted by jagged
After reading problems owners having with the fog lights, I thought I would contact Honda. I am just about to part with 20 grand on the 2.2 EX with glass roof and hopefully some more extras as I will be paying CASH.. I digress. I asked via Honda's contact page about the fog lights and dash problems... This is what they had to say...
Thank you for contacting Honda UK.
We are not aware of any common problems with the dashboard regarding the Honda Civic, we have received a small number of calls from customers regarding the breakage of the fog lamps, however these have all been due to stone chips hitting the lamps at force causing them to break. This is not classified as a manufacturing defect so therefore is not covered under warranty.
Should any faults ever occur with your vehicle, your dealer will inspect your vehicle and treat any fault on an individual basis..
If you have any further questions or feedback, please complete our feedback form at www.honda.co.ukor call our Honda UK Contact Centre on 0845 200 8000.
Kind regards
Stephen
Honda UK Contact Centre
jagged |
I have a letter from
HUK and they are not impressed that people discuss their problems on this forum, they said;
"Honda (UK) is aware of the website "Civinfo.com" and of the contributors to it, I am however unable to comment on individual customer resolutions; which should all be private and not to be disclosed to a third party. Our Customers Relations team are tasked with treating each customer and their concerns as individuals, encouraging a more personal approch. This offers greater flexibility and does not contrain our area advisors to a matrix based goodwill system. Independant customer surveys of people who have contacted our customer department show this to be not only to their preference but also rate our performance within the top six from any sector."