Quote:
Originally Posted by ciderman4
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That's all well and good being philosophical about the issues however, as we know, there are some fundamental design flaws with this product and that's just not acceptable. Certain Honda dealers refusing to acknowledge this just irritates me. As for not discussing these issues - sorry, that's human nature and I for one would welcome being made aware of the problems prior to parting with my hard earned cash.
The bottom line is there has been insufficient investment in the quality auditing of this car prior to it being put to market.
Furthermore, I have to say that I very much agree with TC's comments.
regards,
Steve
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Steve,
My comments about Honda wanting to discuss issues with owners on a one-to-one basis was in response to TC's comment:
Quote:
Originally Posted by Topcat
I have a letter from HUK and they are not impressed that people discuss their problems on this forum, they said;
"Honda (UK) is aware of the website "Civinfo.com" and of the contributors to it, I am however unable to comment on individual customer resolutions; which should all be private and not to be disclosed to a third party. |
No one is saying we should not discuss the issues - there's more than 8000 posts here discussing the issues!
As for being philosophical, maybe I am more relaxed than most.
The two fundamental design errors (fuel filler cap and rear dampers) can be replaced for free, no questions.
Other areas where the design has been less than brilliant (for example using standard glass on low and large fog lights, or using a shiny material that scratches easily as a dashboard) are just that, low quality thinking. Now maybe it's because I've owned many cars that are in a totally different league to a Honda Civic (numerous Porsches and so on) that suffer even more "low quality thinking", or because I used to be involved in manufacturing and understand the difficulty of getting it perfect first time, I tend to try and work round the issues rather than get worked up by the issues. I also find that keeping the dealer and the manufacturer on "my side" gets better results than making them the enemy. Not always possible, but worth attempting. I agree that it is frustrating that dealers are less aware of official bulletins than we are, but I am working on this problem.
Quote:
Originally Posted by jagged
Pottsy, Thankyou for the comments. I had no intention to break any forum rules or breach Honda's trust. My comments on the post were to be honest, helpful and selfish! I would not normally have 20 grand to spend on a car... We have only come buy the money due to the death of my father-in-law.. So I want to make sure that I spend the money wisely. As you mentioned; you suspect that Honda may be looking for other materials to replace the lens with. I guess I thought that I may get a reply saying the same kind of thing..even better still that Honda had now changed the crystal in the lens etc; I had no intention of breaching anyone's trust. I consider the matter now closed and will trundle off to order ( haggle ) for our new car at the weekend ( Sill can't make my mind up about glass roof ( Yes/No )
respectfully
jagged
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Jagged, quite the contrary, you have used the forum for the purpose that it was intended.
There has been some confusion here! No manufacturer will tell anyone about fixes or changes to the spec or production process until the change is finalised. Otherwise you can disappoint owners or potential owners if the fix never happens due to (say) it being as rubbish as the original problem.
Enjoy the car, don't worry about the fogs (have a look at the survey) and test drive with and without the glass roof. Those who have it, like it!