Civinfo - View Single Post - Dealers My god is this the Honda Experience ?

Pottsy · 12th August 2007, 13:50

Hi. It's a shame it's all started so badly.

How many miles did they say the first car had on (the one that ended up having 5,000)?

So far as the second car goes, the price question just seems to have been badly handled. Both parties agreed the price, so you are obliged to see them right. Any defects on the car that they agreed to rectify should really have been rectified before you accepted the car - in used car terms taking the thing away is normally seen as acceptance, but at least they made the effort to come and collect the car and sort out the issues.

I suspect strongly that the dealer did not realise that they had scuffed the car. If they had, they would have made some effort to quickly repair it - but it is very poor that they are questioning your word on it. Let's hope they just apologise and fix it.

Honda are correct in saying that it's a dealer problem. All the issues you have had are to do with the transaction (condition, finance and so on); Honda are only responsible for honouring the guarantee on the car - and there appears to be nothing wrong with the car itself. Remember that Honda sell the car to the dealer, and you then buy the car from the dealer. Having a go at Honda is like having a go at Black & Decker because the B&Q man dropped your drill in the shop.

Honda contractually insist that any franchise offer a 30 day exchange program - so you can exchange the car for another, but to get a refund you will have to claim that the car is either faulty or not as described. Not liking the dealer is, I suspect, not enough grounds to warrant a refund.

Let us know how you get on!

12th August 2007, 13:50	#6 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,930 Thanks: 26 Thanked 242 Times in 129 Posts iTrader: (0)	Hi. It's a shame it's all started so badly. How many miles did they say the first car had on (the one that ended up having 5,000)? So far as the second car goes, the price question just seems to have been badly handled. Both parties agreed the price, so you are obliged to see them right. Any defects on the car that they agreed to rectify should really have been rectified before you accepted the car - in used car terms taking the thing away is normally seen as acceptance, but at least they made the effort to come and collect the car and sort out the issues. I suspect strongly that the dealer did not realise that they had scuffed the car. If they had, they would have made some effort to quickly repair it - but it is very poor that they are questioning your word on it. Let's hope they just apologise and fix it. Honda are correct in saying that it's a dealer problem. All the issues you have had are to do with the transaction (condition, finance and so on); Honda are only responsible for honouring the guarantee on the car - and there appears to be nothing wrong with the car itself. Remember that Honda sell the car to the dealer, and you then buy the car from the dealer. Having a go at Honda is like having a go at Black & Decker because the B&Q man dropped your drill in the shop. Honda contractually insist that any franchise offer a 30 day exchange program - so you can exchange the car for another, but to get a refund you will have to claim that the car is either faulty or not as described. Not liking the dealer is, I suspect, not enough grounds to warrant a refund. Let us know how you get on!