Civinfo - View Single Post - Dealers My god is this the Honda Experience ?

mitch · 12th August 2007, 16:53

thanks for the replys - I see your point regarding Honda's responsibility for the car rather than the after service - it is my mistake to assume that they keep an eye on their dealer network from a customer point of view.

Also - I do make mistakes all of the time, however I would have nipped this in the bud asap and made sure that my customer comes back time and time again. My grievance is not with the problem it is the fact that on each occasion the dealer has not sorted them and now the car has been further damaged and they are denying responsibility.

Hopefully this will all be sorted on Monday and we can get back to enjoying the car as intended

I'll let you know what happens

mitch

12th August 2007, 16:53	#8 (permalink)
mitch Valve Cap Join Date: 12th August 2007 Location: Worcester Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	thanks for the replys - I see your point regarding Honda's responsibility for the car rather than the after service - it is my mistake to assume that they keep an eye on their dealer network from a customer point of view. Also - I do make mistakes all of the time, however I would have nipped this in the bud asap and made sure that my customer comes back time and time again. My grievance is not with the problem it is the fact that on each occasion the dealer has not sorted them and now the car has been further damaged and they are denying responsibility. Hopefully this will all be sorted on Monday and we can get back to enjoying the car as intended I'll let you know what happens mitch