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Hi Mitch.
Sorry to hear you and your girlfriend have had a bad start with the new car.
I would check your contract of sale to see if you do have a 30 day money back guarantee. However, as your girlfriend was pressured into accepting liability, you may have to pay for the damage first.
My car was damaged slighty during a visit to the workshop last year. When I went to collect the car, it wasn't parked in the service bays but had been reverse parked round the back of the dealership so I couldn't check it properly until I got home. I asked my husband to phone the dealership and explain the problem. He took my car back in next day, spoke to the workshop manager who in turn went and spoke to a chap in the workshop who admitted damaging my car. It was sorted out later that week. I think most garages try it on if they think they can get away with it.
I would advise taking photos of the car before it goes back to the garage and let the garage know you have done so. They may be more careful in future.
I wouldn't say you and your girfriend are over-reacting. if you have paid good money for a car, you should expect some standards of service. I can fully understand why your girlfriend doesn't want to speak or deal with them after being patronised and pressurised. We can all do without that.
Good luck for tomorrow.
Jo
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