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I have had bad experience with 2 of my previous cars regarding the stealer, but my missus phoned head office & reported both of them & then the stealer couldnt be nicer. This was Peugeot & Nissan, basically head office told her that they dont want their name getting dragged through the dirt due to bad interpersonal skills. I would wait till you speak to the manager & then if still not happy phone up Honda & tell them what you think of the manager & branch etc
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