Not so 'Swiftcover'

HumberMart · 7th December 2007, 11:30

I'd warn anyone considering insuring their car with Swiftcover to be careful.

After insuring all 4 of our family cars with them, due to consistently low quotes, the proof of the pudding came with the first claim.

They lost all details of the claim after 10 days (9 days after they'd been sent a quote and photos by the repairer) and I had to start the claim process all over again. They still tell me it will be a further 15 to 20 working days before they will be able to approve the claim, and that's 18 days after the claim was first submitted.

They rarely answer emails, you never get to talk to the same person twice, and it takes many minutes (often 20 or more) to get through on the phone.

I now find the internet review sites have numerous accounts of similar poor service from Swiftcover.

Most people seem to find Tesco are good and almost as cheap.

dondon · 7th December 2007, 13:23

My local insurance agent deals with lots of big (and some not so big) names and offers cover that is competitive with Internet sites, and when someone drove into the back of me, they handled everything.

I would strongly recommend looking at such a service, and you may be pleasantly surprised at the price.

Kremmen · 7th December 2007, 13:25

It's like everything else - you gets what ya pays for.

There are plenty of so called insurance companies out there that will give you a nice cheap cover note to keep Mr Plod happy but don't try claiming.

HumberMart · 7th December 2007, 14:16

Well well well !!!

The problem now seems to be sorted.

After sending an email to the 'What Car' help desk summarising the problem, and copying it to Swiftcover, I had an immediate call on my mobile from their claims manager.

He informed me that the repairs would be authorised this afternoon.

The power of the internet

Dimplyred · 7th December 2007, 16:03

Quote:

Originally Posted by HumberMart

Well well well !!!

The problem now seems to be sorted.

After sending an email to the 'What Car' help desk summarising the problem, and copying it to Swiftcover, I had an immediate call on my mobile from their claims manager.

He informed me that the repairs would be authorised this afternoon.

The power of the internet

It is like a "cyber" boot up the back side!!!

7th December 2007, 11:30	#1 (permalink)
HumberMart Supporter Locking Wheelnut Join Date: 31st August 2007 Location: North Lincolnshire Posts: 111 Thanks: 0 Thanked 1 Time in 1 Post	Not so 'Swiftcover' I'd warn anyone considering insuring their car with Swiftcover to be careful. After insuring all 4 of our family cars with them, due to consistently low quotes, the proof of the pudding came with the first claim. They lost all details of the claim after 10 days (9 days after they'd been sent a quote and photos by the repairer) and I had to start the claim process all over again. They still tell me it will be a further 15 to 20 working days before they will be able to approve the claim, and that's 18 days after the claim was first submitted. They rarely answer emails, you never get to talk to the same person twice, and it takes many minutes (often 20 or more) to get through on the phone. I now find the internet review sites have numerous accounts of similar poor service from Swiftcover. Most people seem to find Tesco are good and almost as cheap.

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This thread is about: Not so 'Swiftcover', it's in Any non Civic chat here please! at the Honda Civic forum Civinfo; I'd warn anyone considering insuring their car with Swiftcover to be careful. After insuring all 4 of our family cars with them, due to consistently ...

7th December 2007, 13:23	#2 (permalink)
dondon Wheelnut Join Date: 18th February 2007 Location: Hampshire Posts: 94 Thanks: 0 Thanked 0 Times in 0 Posts	My local insurance agent deals with lots of big (and some not so big) names and offers cover that is competitive with Internet sites, and when someone drove into the back of me, they handled everything. I would strongly recommend looking at such a service, and you may be pleasantly surprised at the price.

7th December 2007, 13:25	#3 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,419 Thanks: 3 Thanked 8 Times in 8 Posts	It's like everything else - you gets what ya pays for. There are plenty of so called insurance companies out there that will give you a nice cheap cover note to keep Mr Plod happy but don't try claiming.

7th December 2007, 14:16	#4 (permalink)
HumberMart Supporter Locking Wheelnut Join Date: 31st August 2007 Location: North Lincolnshire Posts: 111 Thanks: 0 Thanked 1 Time in 1 Post	Well well well !!! The problem now seems to be sorted. After sending an email to the 'What Car' help desk summarising the problem, and copying it to Swiftcover, I had an immediate call on my mobile from their claims manager. He informed me that the repairs would be authorised this afternoon. The power of the internet