RANT! - Orange :-(

TTDegs · 13th September 2006, 21:12

Been with Orange for years and years

Wife and I are on a 'shared' talkplan which costs us (total) about £45 per month, and we get 120 free mins and 30 texts - between us.
last upgraded our phones about 3 years ago.

Finally got round to deciding which new phones to go for - D900 for me and Nokia 7370 for her

Both of which are free on plans of £25 per month or more.

Don't mind paying the extra £5 per month, and the extra mins / txts in the new packages would be handy to have.

Also want to consider putting one of the phones onto a £30 package, to qualify for free broadband, as we're paying £20 per month for that (elsewhere) at the moment.

Can we swap onto the new plans? And get the phones for free?

Can we boogery

One hour later, and I'm now waiting for a call back from 'a supervisor'

best offer they have come up with so far:
new plans inc broadband for £49 per month - and pay £200 for the 2 phones!

Just needed to Rant, sorry

lee · 13th September 2006, 21:22

I left Orange and went to Vodafone after being with Orange for about 5 years. When it came to upgrade they wanted £50 for a new handset even though my monthly bill was usually at least £40-50. I was also unimpressed with the Orange Home Screen they choose to put on their handsets which 'butchers' the functions of the phones they offer.

I switched to Vodafone, porting my number to avoid having to get used to a new one. Really great, better tariff - it might be better to try other networks, see what they are offering. I know of a few other people that have left Orange recently as well. Orange were once banded about as the 'best network', but I don't think the future is very bright with them any longer.

MC Hammer · 13th September 2006, 21:22

Good rant there!
I'm having a similar issue with O2, you can have the phone free if it's a new contract...but £80 if you're an exsisting customer.

Errrrrr.. sorry please cancel my account and I'll go elsewhere!
Actually Orange have a few good deals as do most networks and I'm tempted to go to them.
Most networks have enough coverage these days I think, so doesn't matter as much as it used to; or am I wrong with this?

Maldax · 13th September 2006, 21:25

Just say you are going to leave and they will give you any deal you want

basegreen · 13th September 2006, 21:26

You can get better deals on o2 if you try to cancel. Ask for a PAC code, and tell them the real reason you want to leave. I bet you get what you want.

As for Orange. A joke now. I left them after 8 years. Shocking.

Telboy · 13th September 2006, 21:28

had similar problem a month ago, wouldnt upgrade to phones we wanted but they were avalable online. After fruitless haggling still wouldnt budge and I asked to be put through to leaving orange dept Got Phones only been with them 10 years, so much for loyalty.
Good Luck

basegreen · 13th September 2006, 21:33

I am amazed they were happy to lose me as a customer so easily.

Falling to pieces that place, since FT bought them.

TTDegs · 13th September 2006, 21:34

Quote:

Originally Posted by Maldax

Just say you are going to leave and they will give you any deal you want

almost!

Conversation:

TT) I want to upgrade
O) Certainly, that'll be £200
TT) What! - So if I leave and rejoin, I get them for free, but if I just stay, I have to pay £200?
O) Yes - silly isn't it
TT) Silly? Hmmm. Can you put me through to the 'I want to leave people please'
.....
TT) I want to leave
O) Why?
TT) Cos I want to upgrade, but it's cheaper for me to leave first.
O) Ok.... Hang on, let me see what I can do... Okay. If you agree to a 24 month contract, on the same package as now, you can have the phones for free.
TT) Great! - Now then, what about the broadband?
O) Sorry - not on your existing package.
TT) Ok - what if on a different package?
O) Let me put you through to someone who can help with that.
......
TT) I want a new package to include broadband. And new phones.
O) Certainly. I would suggest these - same rough cost per month - bit more, but cheaper overall as no longer paying for broadband.
TT) Great!
O) That'll be £200 for the phones please...
TT)

basegreen · 13th September 2006, 21:42

Just ask to leave properly. Dont ask for a deal. Just ask for PAC, as "3" are offering a better deal. Then see what they offer.

TTDegs · 13th September 2006, 21:49

I'll give that a go tomorrow, cheers

now then, where's a bit of paper.... PAC PAC PAC...

MC Hammer · 13th September 2006, 21:50

They all seem to be the same don't they.
My convo was almost identical except they offered me the phone for £40 (half of the original £80) or a £5 discount on my package for 6 months.
When I told them I wanted to change my package they said you can't do that without paying £80

MC: Ok no problem, you'll loose my known custom and give unkown new customers a better deal?
O2: Yes we target new customers
MC: So I'll cancel and take out a new contract but port my number
O2: You can't port your number to the same network
MC: So you don't want my custom at all then
O2: Seems that way, that's what we're told.
MC: Fine please send me my PAC code and I'll get a contract elsewhere
O2: I'll do that, you'll get it within 48 hours
MC: Thanks for your help.

4 days later still nothing...

Sounds like Orange isn't a good choice then

Anyone know a good deal for an SE K800i?

WoolyCiv · 13th September 2006, 21:59

Had the same from orange a few months since, as an existing user they wanted £160 - £200 for a new phone. Got a PAC code off theem and went onto T-Mobile, £20 a month for £35 of usage which can consist of texts and calls in any combination you want with the phone chucked in for free (Motorola V3i).

Fedorov · 13th September 2006, 22:19

I've never been with Orange but my mate has been with them for many years for his business phones, he's sick of them and told me just last week that he is ditching them for O2, very poor service and pricing he told me.

Andrea · 13th September 2006, 23:52

i had the same problem but i just cancelled my contract and changed my number to payg for a couple of months then started a new contract.

TTDegs · 14th September 2006, 18:00

Well, after another 45 mins on the phone to them today...

PAC codes are on there way to me, and a letter of complaint is on it's way to them

Jobo · 14th September 2006, 18:04

My husband was on contract with O2 and had nothing but problems when it came to upgrading.

TTDegs, don't you fancy Virgin on a pay as you go package?

Telboy · 14th September 2006, 18:53

how many guys don't fancya virgin?????????????

Pottsy · 14th September 2006, 19:44

Bizarre...

Just upgraded to a D900 on O2. £30 a month plan.

O2: "That's an upgrade price of... now let me see..."

Me: "If it's a price, I'll have a PAC code instead"

O2: "Er, no, it's free".

MC Hammer · 14th September 2006, 22:08

Tried O2 again tonight

Got a better offer but still not free, however the deal does save me £7 a month for the contract term. Pity it'll take almost a year to get the monies paid up front back. Still I might be tempted as I did get a PAC code too!

TTDegs · 15th September 2006, 00:12

Yes, Virgin might be worth a punt

Think I'm struggling as we share a talk plan, and don't actually spend that much each month (£45 to £50 between us).

Not that my works phone may be a bit higher than that

But hey ho.

4 hours and 2 1/2 pages of polite but firm letter of complaint later, we'll see what happens.

We are partly stuck cos no one else seems to do the Nokia 7370 which the wife has her heart set on...

13th September 2006, 21:12	#1 (permalink)
TTDegs Super Moderator Car: '08 2.2 NHB CRV Join Date: 4th August 2006 Location: Cardiff Posts: 7,759 Thanks: 97 Thanked 91 Times in 87 Posts iTrader: (3)	RANT! - Orange :-( Been with Orange for years and years Wife and I are on a 'shared' talkplan which costs us (total) about £45 per month, and we get 120 free mins and 30 texts - between us. last upgraded our phones about 3 years ago. Finally got round to deciding which new phones to go for - D900 for me and Nokia 7370 for her Both of which are free on plans of £25 per month or more. Don't mind paying the extra £5 per month, and the extra mins / txts in the new packages would be handy to have. Also want to consider putting one of the phones onto a £30 package, to qualify for free broadband, as we're paying £20 per month for that (elsewhere) at the moment. Can we swap onto the new plans? And get the phones for free? Can we boogery One hour later, and I'm now waiting for a call back from 'a supervisor' best offer they have come up with so far: new plans inc broadband for £49 per month - and pay £200 for the 2 phones! Just needed to Rant, sorry

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13th September 2006, 21:22	#2 (permalink)
lee Supporter Join Date: 29th June 2006 Location: Worcestershire Posts: 29 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I left Orange and went to Vodafone after being with Orange for about 5 years. When it came to upgrade they wanted £50 for a new handset even though my monthly bill was usually at least £40-50. I was also unimpressed with the Orange Home Screen they choose to put on their handsets which 'butchers' the functions of the phones they offer. I switched to Vodafone, porting my number to avoid having to get used to a new one. Really great, better tariff - it might be better to try other networks, see what they are offering. I know of a few other people that have left Orange recently as well. Orange were once banded about as the 'best network', but I don't think the future is very bright with them any longer.

13th September 2006, 21:22	#3 (permalink)
MC Hammer Kids use a lot of space Join Date: 16th June 2006 Location: UK Posts: 758 Thanks: 1 Thanked 6 Times in 6 Posts iTrader: (0)	Good rant there! I'm having a similar issue with O2, you can have the phone free if it's a new contract...but £80 if you're an exsisting customer. Errrrrr.. sorry please cancel my account and I'll go elsewhere! Actually Orange have a few good deals as do most networks and I'm tempted to go to them. Most networks have enough coverage these days I think, so doesn't matter as much as it used to; or am I wrong with this?

13th September 2006, 21:25	#4 (permalink)
Maldax Supporter Join Date: 12th June 2006 Location: Reading, Berks Posts: 1,061 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Just say you are going to leave and they will give you any deal you want

13th September 2006, 21:26	#5 (permalink)
basegreen Super Moderator Join Date: 15th April 2006 Location: noitacoL Posts: 2,949 Thanks: 0 Thanked 39 Times in 7 Posts iTrader: (1)	You can get better deals on o2 if you try to cancel. Ask for a PAC code, and tell them the real reason you want to leave. I bet you get what you want. As for Orange. A joke now. I left them after 8 years. Shocking.

13th September 2006, 21:28	#6 (permalink)
Telboy Supporter Join Date: 29th August 2006 Location: Luton Posts: 113 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	had similar problem a month ago, wouldnt upgrade to phones we wanted but they were avalable online. After fruitless haggling still wouldnt budge and I asked to be put through to leaving orange dept Got Phones only been with them 10 years, so much for loyalty. Good Luck

13th September 2006, 21:33	#7 (permalink)
basegreen Super Moderator Join Date: 15th April 2006 Location: noitacoL Posts: 2,949 Thanks: 0 Thanked 39 Times in 7 Posts iTrader: (1)	I am amazed they were happy to lose me as a customer so easily. Falling to pieces that place, since FT bought them.

13th September 2006, 21:42	#9 (permalink)
basegreen Super Moderator Join Date: 15th April 2006 Location: noitacoL Posts: 2,949 Thanks: 0 Thanked 39 Times in 7 Posts iTrader: (1)	Just ask to leave properly. Dont ask for a deal. Just ask for PAC, as "3" are offering a better deal. Then see what they offer.

13th September 2006, 21:49	#10 (permalink)
TTDegs Super Moderator Thread starter Car: '08 2.2 NHB CRV Join Date: 4th August 2006 Location: Cardiff Posts: 7,759 Thanks: 97 Thanked 91 Times in 87 Posts iTrader: (3)	I'll give that a go tomorrow, cheers now then, where's a bit of paper.... PAC PAC PAC...

13th September 2006, 21:50	#11 (permalink)
MC Hammer Kids use a lot of space Join Date: 16th June 2006 Location: UK Posts: 758 Thanks: 1 Thanked 6 Times in 6 Posts iTrader: (0)	They all seem to be the same don't they. My convo was almost identical except they offered me the phone for £40 (half of the original £80) or a £5 discount on my package for 6 months. When I told them I wanted to change my package they said you can't do that without paying £80 MC: Ok no problem, you'll loose my known custom and give unkown new customers a better deal? O2: Yes we target new customers MC: So I'll cancel and take out a new contract but port my number O2: You can't port your number to the same network MC: So you don't want my custom at all then O2: Seems that way, that's what we're told. MC: Fine please send me my PAC code and I'll get a contract elsewhere O2: I'll do that, you'll get it within 48 hours MC: Thanks for your help. 4 days later still nothing... Sounds like Orange isn't a good choice then Anyone know a good deal for an SE K800i?

13th September 2006, 21:59	#12 (permalink)
WoolyCiv 12th June 2006 1.8EX Join Date: 28th May 2006 Location: Lancashire Posts: 1,120 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	Had the same from orange a few months since, as an existing user they wanted £160 - £200 for a new phone. Got a PAC code off theem and went onto T-Mobile, £20 a month for £35 of usage which can consist of texts and calls in any combination you want with the phone chucked in for free (Motorola V3i).

13th September 2006, 22:19	#13 (permalink)
Fedorov Supporter Join Date: 15th April 2006 Posts: 784 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I've never been with Orange but my mate has been with them for many years for his business phones, he's sick of them and told me just last week that he is ditching them for O2, very poor service and pricing he told me.

13th September 2006, 23:52	#14 (permalink)
Andrea Join Date: 22nd July 2006 Location: Lynemouth, Northumberland Posts: 421 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	i had the same problem but i just cancelled my contract and changed my number to payg for a couple of months then started a new contract.

14th September 2006, 18:00	#15 (permalink)
TTDegs Super Moderator Thread starter Car: '08 2.2 NHB CRV Join Date: 4th August 2006 Location: Cardiff Posts: 7,759 Thanks: 97 Thanked 91 Times in 87 Posts iTrader: (3)	Well, after another 45 mins on the phone to them today... PAC codes are on there way to me, and a letter of complaint is on it's way to them

14th September 2006, 18:04	#16 (permalink)
Jobo Supporter Join Date: 6th August 2006 Location: UK Posts: 696 Thanks: 1 Thanked 4 Times in 4 Posts iTrader: (0)	My husband was on contract with O2 and had nothing but problems when it came to upgrading. TTDegs, don't you fancy Virgin on a pay as you go package?

14th September 2006, 18:53	#17 (permalink)
Telboy Supporter Join Date: 29th August 2006 Location: Luton Posts: 113 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	how many guys don't fancya virgin?????????????

14th September 2006, 19:44	#18 (permalink)
Pottsy Administrator Car: Merc E220 Join Date: 10th April 2006 Location: Leics Posts: 9,402 Thanks: 88 Thanked 1,018 Times in 434 Posts iTrader: (0)	Bizarre... Just upgraded to a D900 on O2. £30 a month plan. O2: "That's an upgrade price of... now let me see..." Me: "If it's a price, I'll have a PAC code instead" O2: "Er, no, it's free".

14th September 2006, 22:08	#19 (permalink)
MC Hammer Kids use a lot of space Join Date: 16th June 2006 Location: UK Posts: 758 Thanks: 1 Thanked 6 Times in 6 Posts iTrader: (0)	Tried O2 again tonight Got a better offer but still not free, however the deal does save me £7 a month for the contract term. Pity it'll take almost a year to get the monies paid up front back. Still I might be tempted as I did get a PAC code too!

15th September 2006, 00:12	#20 (permalink)
TTDegs Super Moderator Thread starter Car: '08 2.2 NHB CRV Join Date: 4th August 2006 Location: Cardiff Posts: 7,759 Thanks: 97 Thanked 91 Times in 87 Posts iTrader: (3)	Yes, Virgin might be worth a punt Think I'm struggling as we share a talk plan, and don't actually spend that much each month (£45 to £50 between us). Not that my works phone may be a bit higher than that But hey ho. 4 hours and 2 1/2 pages of polite but firm letter of complaint later, we'll see what happens. We are partly stuck cos no one else seems to do the Nokia 7370 which the wife has her heart set on...