Sky Broadband

Topcat · 12th January 2007, 20:26

Is anyone on here using or know anyone using Sky Broadband and if so is it any good?

When it first came out I know they had loads of problems but Sky insist they have been corrected dont want to change over and regret it!!!

basegreen · 12th January 2007, 20:31

Don;t do it.

Topcat · 12th January 2007, 20:39

Quote:

Originally Posted by basegreen

Don;t do it.

You do make me laugh you are always so blunt and to the point

Anyway, why not, is it bad?

basegreen · 12th January 2007, 20:44

Well yes, rather like Orange Broadband, and Talk Talk, they've been overwhelmed by people using the service. You're also subject to limitations of service (may or may not be an issue for you).

Given your recent track record, I would definitely give them a miss. If you don't mind paying for it, I would go with a better ISP myself. I personally use a local business-oriented ISP which works well for me.

Mark996 · 12th January 2007, 21:09

My brother had it for about a week, and could only use it for 6 and quarter hours within that full week - it was shockingly awful.

Needless to say, he told them where to stick it.

Shame really, as the product has the potential to be great, but is just so terrible.

Topcat · 12th January 2007, 22:43

Thanks - maybe I will give BT a go I have heard good things about them, although they are one of the more expensive ones.

sik2k · 12th January 2007, 23:02

I've had no connection issues at all but I do really only use it for Xbox gaming.

My brother uses his connection for the 'net and he's been ok too.

Andrea · 13th January 2007, 00:19

Quote:

Originally Posted by basegreen

Well yes, rather like Orange Broadband, and Talk Talk, they've been overwhelmed by people using the service. You're also subject to limitations of service (may or may not be an issue for you).

Given your recent track record, I would definitely give them a miss. If you don't mind paying for it, I would go with a better ISP myself. I personally use a local business-oriented ISP which works well for me.

i have personally had no problems with my orange broadband, the free calls are good too.

"Thanks - maybe I will give BT a go I have heard good things about them, although they are one of the more expensive ones."

i work for bt and would not recommend it to anyone, i know i only hear about the bad cases but i would personally never get it, saying that, the in laws have it and have never had any problems but as BG says with your track record i wouldnt take any chances.

why are you changing from your current provider?

Topcat · 13th January 2007, 00:24

Quote:

Originally Posted by Andrea

i have personally had no problems with my orange broadband, the free calls are good too.

"Thanks - maybe I will give BT a go I have heard good things about them, although they are one of the more expensive ones."

i work for bt and would not recommend it to anyone, i know i only hear about the bad cases but i would personally never get it, saying that, the in laws have it and have never had any problems but as BG says with your track record i wouldnt take any chances.

why are you changing from your current provider?

They are useless, it keeps disconnecting, saying it cant find the modem it wont download anything without disconnecting, I cant view videos etc as it gets stuck after a few minutes and I am constantly having to log in and out of things because they get stuck!!! Enough said lol

Andrea · 13th January 2007, 00:33

Quote:

Originally Posted by Topcat

They are useless, it keeps disconnecting, saying it cant find the modem it wont download anything without disconnecting, I cant view videos etc as it gets stuck after a few minutes and I am constantly having to log in and out of things because they get stuck!!! Enough said lol

Right ok, as i say its up to you but it really depends on your line, most providers have to use the BT line so if it is the line that is fooked then all providers that use said line will be crap.

Topcat · 13th January 2007, 00:53

Quote:

Originally Posted by Andrea

Right ok, as i say its up to you but it really depends on your line, most providers have to use the BT line so if it is the line that is fooked then all providers that use said line will be crap.

Its AOL im sure, lots of people are having problems with them.

Mark996 · 13th January 2007, 08:03

this one seems to be a bit of a hit and miss doesn't it......

My wife's cousin has not long had one of BT's 'Homehub' wireless modems installed, and has been nothing but delighted with it so far.......

As for my brother, he went back to the Blueyonder service he had before the Sky fiasco, and is totally chuffed with what he gets from them too.......

Swings and roundabouts then I guess, but from my personal opinion, the only 2 to stay well clear of is Sky and Supanet - both crap in the highest order!

Kremmen · 13th January 2007, 08:24

I've been with Pipex now for about 3 years.

Never had a problem.

I've referred a few of my colleauges and they've never had any problems either. It's like everything, you get what you pay for.

basegreen · 13th January 2007, 09:19

BT are probably as good as anyone in terms of broadband. There's also eclipse, pipex that are fairly respected names.

richierich · 13th January 2007, 10:43

Think I am with Demon, no problems to date, not my choice just given it for work... Heard good things about Pipex, the speed of their connection is often way over what you are paying for. If I recall I think with Eclipse (certainly business users) you can pay to increase your official download speed by the hour or half day or something.

pjelsworth · 13th January 2007, 11:51

Quote:

Originally Posted by Mark996

this one seems to be a bit of a hit and miss doesn't it......

My wife's cousin has not long had one of BT's 'Homehub' wireless modems installed, and has been nothing but delighted with it so far.......

As for my brother, he went back to the Blueyonder service he had before the Sky fiasco, and is totally chuffed with what he gets from them too.......

Swings and roundabouts then I guess, but from my personal opinion, the only 2 to stay well clear of is Sky and Supanet - both crap in the highest order!

I am with BT and the Home hub thing. I had a few problems to start with but now it works fine. Unfortunately the support is from India and it's crap.

Andrea · 13th January 2007, 22:03

Quote:

Originally Posted by pjelsworth

I am with BT and the Home hub thing. I had a few problems to start with but now it works fine. Unfortunately the support is from India and it's crap.

Dont even get me started on India, lovelyish people but not taught how to do their job, sooooooo frustrating! oh and they lie aswell and they cant understand you, if you go off script they dont know whats happening.
grrrr i have to deal with them everyday at work and get sick of them.

Mark996 · 13th January 2007, 23:43

Quote:

Originally Posted by Andrea

Dont even get me started on India, lovelyish people but not taught how to do their job, sooooooo frustrating! oh and they lie aswell and they cant understand you, if you go off script they dont know whats happening.
grrrr i have to deal with them everyday at work and get sick of them.

This is too true Andrea.....in fact, I once called Netgear's cust service line (also located in Dehli) and could actually HEAR the pages of the script book being turned!!!!!

Glass Spider · 14th January 2007, 00:06

I was pulling my hair out the other night my brother has just moved house and was having problems getting his broadband up and running so i popped round to have a look.

Ending up phoning them (India call centre), informed them before we started that i was an IT expert and knew what i was doing and explained everything that i had done. The line went silent and she proceeded to say "can you tell me what lights are lit on the modem, now can you see the power lead on the back of the modem can you take this out and plug back in after 30 secs, are the lights on now?"

But what really done me was her trying to tell me how to check what a main BT socket was against an extension socket, turned out when they checked the MAC code that the wrong line had been activated instead of my brothers one.

These companies will provide an impersonal service until they've saved a few quid and then go the other way to get the business back plus more.

candyshandy · 14th January 2007, 00:22

I read somewhere this week that more and more companies are moving their call centres back to the UK............

12th January 2007, 20:26	#1 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,753 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	Sky Broadband Is anyone on here using or know anyone using Sky Broadband and if so is it any good? When it first came out I know they had loads of problems but Sky insist they have been corrected dont want to change over and regret it!!!

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This thread is about: Sky Broadband, it's in Any non Civic chat here please! at the Honda Civic forum Civinfo; Is anyone on here using or know anyone using Sky Broadband and if so is it any good? When it first came out I know ...

12th January 2007, 20:31	#2 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,904 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	Don;t do it.

12th January 2007, 20:44	#4 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,904 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	Well yes, rather like Orange Broadband, and Talk Talk, they've been overwhelmed by people using the service. You're also subject to limitations of service (may or may not be an issue for you). Given your recent track record, I would definitely give them a miss. If you don't mind paying for it, I would go with a better ISP myself. I personally use a local business-oriented ISP which works well for me.

12th January 2007, 21:09	#5 (permalink)
Mark996 Supporter Triangular Exhaust Join Date: 11th April 2006 Location: Nottingham, Notts. Posts: 495 Thanks: 1 Thanked 4 Times in 3 Posts iTrader: (0)	My brother had it for about a week, and could only use it for 6 and quarter hours within that full week - it was shockingly awful. Needless to say, he told them where to stick it. Shame really, as the product has the potential to be great, but is just so terrible.

12th January 2007, 22:43	#6 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,753 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	Thanks - maybe I will give BT a go I have heard good things about them, although they are one of the more expensive ones.

12th January 2007, 23:02	#7 (permalink)
sik2k Locking Wheelnut Join Date: 8th January 2007 Location: Midlands Posts: 103 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I've had no connection issues at all but I do really only use it for Xbox gaming. My brother uses his connection for the 'net and he's been ok too.

13th January 2007, 08:03	#12 (permalink)
Mark996 Supporter Triangular Exhaust Join Date: 11th April 2006 Location: Nottingham, Notts. Posts: 495 Thanks: 1 Thanked 4 Times in 3 Posts iTrader: (0)	this one seems to be a bit of a hit and miss doesn't it...... My wife's cousin has not long had one of BT's 'Homehub' wireless modems installed, and has been nothing but delighted with it so far....... As for my brother, he went back to the Blueyonder service he had before the Sky fiasco, and is totally chuffed with what he gets from them too....... Swings and roundabouts then I guess, but from my personal opinion, the only 2 to stay well clear of is Sky and Supanet - both crap in the highest order!

13th January 2007, 08:24	#13 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 3,098 Thanks: 20 Thanked 25 Times in 24 Posts iTrader: (0)	I've been with Pipex now for about 3 years. Never had a problem. I've referred a few of my colleauges and they've never had any problems either. It's like everything, you get what you pay for.

13th January 2007, 09:19	#14 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,904 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	BT are probably as good as anyone in terms of broadband. There's also eclipse, pipex that are fairly respected names.

13th January 2007, 10:43	#15 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,847 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Think I am with Demon, no problems to date, not my choice just given it for work... Heard good things about Pipex, the speed of their connection is often way over what you are paying for. If I recall I think with Eclipse (certainly business users) you can pay to increase your official download speed by the hour or half day or something.

14th January 2007, 00:06	#19 (permalink)
Glass Spider Supporter Triangular Exhaust Join Date: 15th June 2006 Location: London Posts: 312 Thanks: 1 Thanked 0 Times in 0 Posts iTrader: (0)	I was pulling my hair out the other night my brother has just moved house and was having problems getting his broadband up and running so i popped round to have a look. Ending up phoning them (India call centre), informed them before we started that i was an IT expert and knew what i was doing and explained everything that i had done. The line went silent and she proceeded to say "can you tell me what lights are lit on the modem, now can you see the power lead on the back of the modem can you take this out and plug back in after 30 secs, are the lights on now?" But what really done me was her trying to tell me how to check what a main BT socket was against an extension socket, turned out when they checked the MAC code that the wrong line had been activated instead of my brothers one. These companies will provide an impersonal service until they've saved a few quid and then go the other way to get the business back plus more.

14th January 2007, 00:22	#20 (permalink)
candyshandy Valve Cap Join Date: 8th November 2006 Location: Lancashire Posts: 19 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I read somewhere this week that more and more companies are moving their call centres back to the UK............