Windscreen What do you reckon my chances are?? - Page 2

richierich · 4th September 2006, 15:09

We might have the odd (ahem!) moan on here, about the odd niggle etc. but in nearly all cases the way that problems are dealt with are quick, efficient and acceptable. I guess its like anything, they have probably anticipated some issues and have resolutions all ready, its the out of the ordinary ones that always throw up the biggest issues.

Trekker308 · 4th September 2006, 15:23

Quote:

Originally Posted by richierich

We might have the odd (ahem!) moan on here, about the odd niggle etc. but in nearly all cases the way that problems are dealt with are quick, efficient and acceptable.

I know - I was not a Happy Bunny, especially as close scrutiny of the Civ while I was out at the dealers revealed a spot of "rubbing bumper" syndrome (!), but at this point I cannot complain at the way the 'screen problem has been handled!

richierich · 4th September 2006, 15:39

Did they say anything about the bumper, or have you got to get it in to look at that? I bet you are the first incident they have of this happening.

They are doing something to my bumper on the 18th. Really need to find out what exactly.

Trekker308 · 4th September 2006, 15:44

Quote:

Originally Posted by richierich

Did they say anything about the bumper, or have you got to get it in to look at that? I bet you are the first incident they have of this happening.

They are doing something to my bumper on the 18th. Really need to find out what exactly.

Blame it on my advanced years and inability to multi-task richierich, but I didn't broach the subject with them - it is only a very small patch of paint worn away at the moment - and I considered the windscreen to be ever-so-slightly more important at the time!

I don't know if current designs do it, but I have had a windscreen fall in my lap a few years back!!

richierich · 4th September 2006, 16:52

I can understand your prioritising based on those experiences.

Charlie · 4th September 2006, 22:59

Quote:

Originally Posted by Trekker308

Well, wonders will never cease!

After a initial very polite, firm-but-negative reaction from the dealer despite my protestation that the crack appeared whilst stationary, on my return home I had been contacted by Honda who are arranging for a replacement screen to be fitted!

My faith has gone some way to being restored, so it's Watch this space!

Hi trekker, I hope things get sorted for you. Did the dealer explain their reasons for saying no? If the windscreen has no stone chips (as you've said) I can't see the reason whay they would not replace the windscreen.

Good luck.

Bungle · 5th September 2006, 14:48

I have heard of those cracks happening in winter. I see people pouring hot water onto a frosty screen as a easy way to de-ice. I sometimes consider showing them the error in their ways, but I just leave them to it.

Good luck getting your screen replaced

Ancient Nerd · 5th September 2006, 15:10

Quote:

Originally Posted by Bungle

I have heard of those cracks happening in winter. I see people pouring hot water onto a frosty screen as a easy way to de-ice. I sometimes consider showing them the error in their ways, but I just leave them to it.

Good luck getting your screen replaced

The basic technique is OK, but use cold water not hot. It puts much less stress on the glass. Then follow with a light spray of de-icer if it's really cold.

Bungle · 5th September 2006, 15:20

I prefer an ice scraper. Leaves the screen ice free and dry!

Trekker308 · 6th September 2006, 19:54

Well, I'm meeting two (Cripes!

) gents from Honda at the dealers tomorrow morning at 10.30a.m. to (hopefully) resolve the issue - fingers crossed all round....

richierich · 6th September 2006, 20:47

Good luck Trekker San. Don't forget to bow, but not lower than them apparantly.

Charlie · 7th September 2006, 21:37

Trekker-san (as you now seem to be known)!

What was the result of your interview with the two gents from Honda? Have you got a new windscreen?

Hope the trip to the dealer was worthwhile.

Trekker308 · 8th September 2006, 08:54

The windscreen specialist from the production plant in Swindon established that the crack was caused by an impact causing a hole 2mm diameter - therefore replacement of the windscreen is very much down to me I'm afraid

TTDegs · 8th September 2006, 16:50

that's a fairly significant sized hole!

Were they able to point it out to you?

basically, are you happy with their diagnosis - that sort of impact should be visible to the naked eye

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This thread is about: What do you reckon my chances are??, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; We might have the odd (ahem!) moan on here, about the odd niggle etc. but in nearly all cases the way that problems are dealt ...

4th September 2006, 15:09	#21 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	We might have the odd (ahem!) moan on here, about the odd niggle etc. but in nearly all cases the way that problems are dealt with are quick, efficient and acceptable. I guess its like anything, they have probably anticipated some issues and have resolutions all ready, its the out of the ordinary ones that always throw up the biggest issues.

4th September 2006, 15:39	#23 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	Did they say anything about the bumper, or have you got to get it in to look at that? I bet you are the first incident they have of this happening. They are doing something to my bumper on the 18th. Really need to find out what exactly.

4th September 2006, 16:52	#25 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	I can understand your prioritising based on those experiences.

5th September 2006, 14:48	#27 (permalink)
Bungle Rocketship door handle Join Date: 3rd July 2006 Location: SE London/Kent Posts: 1,217 Thanks: 0 Thanked 0 Times in 0 Posts	I have heard of those cracks happening in winter. I see people pouring hot water onto a frosty screen as a easy way to de-ice. I sometimes consider showing them the error in their ways, but I just leave them to it. Good luck getting your screen replaced

5th September 2006, 15:20	#29 (permalink)
Bungle Rocketship door handle Join Date: 3rd July 2006 Location: SE London/Kent Posts: 1,217 Thanks: 0 Thanked 0 Times in 0 Posts	I prefer an ice scraper. Leaves the screen ice free and dry!

6th September 2006, 19:54	#30 (permalink)
Trekker308 ..with Superchips please! Triangular Exhaust Join Date: 29th July 2006 Location: Ringwood Posts: 337 Thanks: 0 Thanked 0 Times in 0 Posts	Well, I'm meeting two (Cripes! ) gents from Honda at the dealers tomorrow morning at 10.30a.m. to (hopefully) resolve the issue - fingers crossed all round....

6th September 2006, 20:47	#31 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	Good luck Trekker San. Don't forget to bow, but not lower than them apparantly.

7th September 2006, 21:37	#32 (permalink)
Charlie Valve Cap Join Date: 9th May 2006 Location: Behind the wheel Posts: 37 Thanks: 0 Thanked 0 Times in 0 Posts	Trekker-san (as you now seem to be known)! What was the result of your interview with the two gents from Honda? Have you got a new windscreen? Hope the trip to the dealer was worthwhile.

8th September 2006, 08:54	#33 (permalink)
Trekker308 ..with Superchips please! Triangular Exhaust Join Date: 29th July 2006 Location: Ringwood Posts: 337 Thanks: 0 Thanked 0 Times in 0 Posts	The windscreen specialist from the production plant in Swindon established that the crack was caused by an impact causing a hole 2mm diameter - therefore replacement of the windscreen is very much down to me I'm afraid

8th September 2006, 16:50	#34 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 0 Times in 0 Posts	that's a fairly significant sized hole! Were they able to point it out to you? basically, are you happy with their diagnosis - that sort of impact should be visible to the naked eye