HUK Satisfaction Survey.......boy he picked the wrong day!

[Sivad]

Tonight I got a call from Honda as a follow up after my service.

Well as usual my dealership scores well - I mean they are professionals who should tick all the boxes.

But he asked about other issues and quality of the car.... Well,

Today I went to the bodyshop (as directed by one of the dealerships) about my continued bumper issue and the fact that I've now got the rust showing on the tops of my doors......

They said they'd never seen the rust (or heard of it) before and took pictures to send to Honda.

The bumper issue (popping out of place next to light) was looked at and he agreed that something was wrong and it was likely the support arm (as pointed out on these forums) and he would pass it on but.......

It likely wouldnt be covered by the warranty. I told him I'd wait and see what HUK said but as far as I'm concerned it will be.....

I've had a call from my dealer asking me to come in tomorrow for more photos for HUK (I'm waxing my chest now).............

He was surprised about the rust never heard etc... but then admitted to reading these forums so I suspect he did.

Anyway the poor schmuck who phoned for the survey got the full sp....

[HappyMan]

oh well sometimes the truth is what is needed.

I hope you get all your issues sorted through warranty.

[Nemesis]

I bet he was gutted to have got you! He was probably expecting a nice quick "yeah, everything is great" call before he clocked off for the night!

[HappyMan]

well at least the guy earned his salary tonight and thinks Sivad is a real b*****d - good days work

[Topcat]

Originally Posted by Sivad

He was surprised about the rust never heard etc... but then admitted to reading these forums so I suspect he did.

...

It does make me laugh, one minute they have never heard of certain problems and the next we are told they are monitoring certain posts lets face it they make it up as they go along !!

[NH Dan]

Originally Posted by Topcat

It does make me laugh, one minute they have never heard of certain problems and the next we are told they are monitoring certain posts lets face it they make it up as they go along !!

Its true TC - all employees of Honda and their connected companies know ALL of the issues surrounding the civic (and the rest of the range) and we revel in pretending that we don't. The guy that this post is about conducts surveys over the phone and probably has nothing to do with Honda other than being employed by an agency to perform these surveys. Its likely that he MAY have heard about the rust issue,amongst others, from other customers but it proabably just as aware about the issues with Civci as he is kettles and the like.

TC I doubt you peruse the forums for the Focus with as much misery as you do here but then again, we all know that the Focus is perfect and it doesnt have any problems don't we?

[Unknownsoldier]

Originally Posted by NH Dan

TC I doubt you peruse the forums for the Focus with as much misery as you do here but then again, we all know that the Focus is perfect and it doesnt have any problems don't we?

Retract those claws......please.

Tom

[Honcho]

Anyone who's had as many problems with a new car as Topcat has had, is entitled not just to be contemptuous of the brand but furious with it.

If her Focus is performing well, that's surely a cause for celebration...not sniping.

[Unknownsoldier]

Exactly, we all know no car is perfect, but for the price I paid for my Honda, especially as it was a brand new year old model (not the first few off the production line), I have had more problems than I think is acceptable;

Rusty Doors,
Rudty Boot Struts,
Poor Paint Work Finish,
Poor quality glove box (which broke after a couple weeks of use),
Bumps stops replaced,
Dealer fitting stuff that wasn't Honda without informing me.

TBH, my last car was 3,000 pounds more expensive new, and the quality knocked spots off Honda's. And to me has ruined their bullet proof reputation (The dealer never told me it was built here, even when asked about JAPANESE BUILD QUALITY, If I'd have known it was built in Swindon, I'd have walked away). Also with the sniping, we come on here to discuss problems amongst other things and as has been said Topcat has endured years of problems with her Honda's and the annoyance of Honda's amazing service and quality, and now she has found a car and company that provide a vehicle fit for purpose she is as entitled as anyone to voice her experienced opinion on the subject (not forgetting you yourself are inherently biased by the fact you work for Honda and presumably have to tow the party line and not admit anything.....nothing more to be added).

T

[gjackson]

Originally Posted by NH Dan

Its true TC - all employees of Honda and their connected companies know ALL of the issues surrounding the civic (and the rest of the range) and we revel in pretending that we don't. The guy that this post is about conducts surveys over the phone and probably has nothing to do with Honda other than being employed by an agency to perform these surveys. Its likely that he MAY have heard about the rust issue,amongst others, from other customers but it proabably just as aware about the issues with Civci as he is kettles and the like.

TC I doubt you peruse the forums for the Focus with as much misery as you do here but then again, we all know that the Focus is perfect and it doesnt have any problems don't we?

I detect some sarcasm

Scenario:

You buy a Focus the salesman fails to admit they sell them cheap to fleet/ military etc discount and you will be hit by massive depreciation.

You buy a Civic the salesman fails to admit the handbrake isn't fit for purpose and you/someone else/ something will be hit by said Civic.

I like my Civic but detatching all emotional factors and in terms of materials and execution of a product the Focus is leapyears ahead of the Civic.

Whilst this post is a bit of fun I think it's disgusting that Honda dealers have knowingly been selling used (and upto a point new) cars with specific requirements for applying the parking brake without advising people on hand over.

[Kremmen]

The guy that this post is about conducts surveys over the phone and probably has nothing to do with Honda other than being employed by an agency to perform these surveys

How true

My follow up call was too clinical and he was not slightly interested in anything other than ticking boxes to specific questions.

I will likely politely refuse next time.

[NH Dan]

Originally Posted by gjackson

I detect some sarcasm

Scenario:

You buy a Focus the salesman fails to admit they sell them cheap to fleet/ military etc discount and you will be hit by massive depreciation.

You buy a Civic the salesman fails to admit the handbrake isn't fit for purpose and you/someone else/ something will be hit by said Civic.

I like my Civic but detatching all emotional factors and in terms of materials and execution of a product the Focus is leapyears ahead of the Civic.

Whilst this post is a bit of fun I think it's disgusting that Honda dealers have knowingly been selling used (and upto a point new) cars with specific requirements for applying the parking brake without advising people on hand over.

Re sarcasm - obviously - i missed out the at the end !!!

Your comments re the handbrake and the service levels are quite correct to some degree - The handbrake is fit for purpose as on a majority of Civics nothing has ever gone wrong with it, there is an issue which has been/ is being dealt with. All new vehicles are being released with the remodeled parts and any used cars that are sold should have the remodelled parts fitted before release.

As for 'Honda' not telling customers about specific requirements re handbrakes etc, you cannot and should not blanket everyone the same. How do you know that teh whole of Honda don't advise customers??

Whilst i try very hard not to patronise any customer, mainly following issues like this, on handover I run through things like how to correctly apply the handbrake and more importantly why. But on the flip side, when you arrange a handover and tell the customer to make sure they have an hour free for there handover and not 15 minutes, i'm quite often told not to bother as they dont have the time!!!

[Sivad]

You are right the guy on the phone wouldn't know - I expect he was agency staff.

The guy from the dealer should have known (?) I expect, but I will go on record happily to say the dealers I use (Springfield in Tyne & Wear) are always top notch when dealing with you.

I always getgood service and although they represent Honda, it isn't their fault! (if they are reading can I have a free service for the advert?)

[Topcat]

Originally Posted by NH Dan

Its true TC - all employees of Honda and their connected companies know ALL of the issues surrounding the civic (and the rest of the range) and we revel in pretending that we don't. The guy that this post is about conducts surveys over the phone and probably has nothing to do with Honda other than being employed by an agency to perform these surveys. Its likely that he MAY have heard about the rust issue,amongst others, from other customers but it proabably just as aware about the issues with Civci as he is kettles and the like.

TC I doubt you peruse the forums for the Focus with as much misery as you do here but then again, we all know that the Focus is perfect and it doesnt have any problems don't we?

I had many problems with not one but two civics - everytime I spoke to HUK if I was lucky to get a call back from the customer relations department they would always say "your the first one we have heard about" !! Even the shock absorber problem, the radio, the paintwork...... shall I go on?

I joined this forum looking for answers to problems, I have had no need to join a Focus Forum


Unknownsoldier - thanks for the support

[NH Dan]

Originally Posted by Topcat

I had many problems with not one but two civics - everytime I spoke to HUK if I was lucky to get a call back from the customer relations department they would always say "your the first one we have heard about" !! Even the shock absorber problem, the radio, the paintwork...... shall I go on?

I joined this forum looking for answers to problems, I have had no need to join a Focus Forum


Unknownsoldier - thanks for the support

Sorry TC, wasn't aware that people only joined the forums when they had problems and please don't take it that I was condoning the service or lack of that you received

[Bob H]

Originally Posted by NH Dan

Its true TC - all employees of Honda and their connected companies know ALL of the issues surrounding the civic (and the rest of the range) and we revel in pretending that we don't. The guy that this post is about conducts surveys over the phone and probably has nothing to do with Honda other than being employed by an agency to perform these surveys. Its likely that he MAY have heard about the rust issue,amongst others, from other customers but it proabably just as aware about the issues with Civci as he is kettles and the like.

TC I doubt you peruse the forums for the Focus with as much misery as you do here but then again, we all know that the Focus is perfect and it doesnt have any problems don't we?

Did 850 miles with a 1 week old Focus last week and did not enjoy it at all. This model is nothing like the first (had one for a few years) which was great in every way. The Civic does it for me, far more superior...

Cheers,


Bob...

[copland]

I too had the survey today - but I am happy with the dealership, sales staff were good and the parts staff have been excellent offering discount on accessories etc. Guess I'm lucky my 14 month old Civic is pretty good so far, yes I've had more than one opportunity to drive a Focus and enjoyed it. Quite different cars although in the same sector the focus is quite often a fleet choice unlike the Civic - is this due to reliability I'm unsure.
Build quality I'm afraid comes at a price the Civic is very stylistic the build could be better or money could have been saved on styling but then it wouldn't be what attracted us to it in the first place. TC was unlucky and made a logical choice for peace of mind after many problems. I bought with my heart for a change and so far do not regret it, I'll evaluate my experience in 12 months and hope my experience is better.

[R-2]

Originally Posted by Unknownsoldier

Exactly, we all know no car is perfect, but for the price I paid for my Honda, especially as it was a brand new year old model (not the first few off the production line), I have had more problems than I think is acceptable;

Rusty Doors,
Rudty Boot Struts,
Poor Paint Work Finish,
Poor quality glove box (which broke after a couple weeks of use),
Bumps stops replaced,
Dealer fitting stuff that wasn't Honda without informing me.

TBH, my last car was 3,000 pounds more expensive new, and the quality knocked spots off Honda's. And to me has ruined their bullet proof reputation (The dealer never told me it was built here, even when asked about JAPANESE BUILD QUALITY, If I'd have known it was built in Swindon, I'd have walked away). Also with the sniping, we come on here to discuss problems amongst other things and as has been said Topcat has endured years of problems with her Honda's and the annoyance of Honda's amazing service and quality, and now she has found a car and company that provide a vehicle fit for purpose she is as entitled as anyone to voice her experienced opinion on the subject (not forgetting you yourself are inherently biased by the fact you work for Honda and presumably have to tow the party line and not admit anything.....nothing more to be added).

T

One of the reasons i bought a Honda is that it IS assembled in Swindon. Japanese reliability (undisputed as regards the engine) but supporting British industry/workers

[HappyMan]

NH Dan,

Most people look for information on the internet for two reasons 1) they want to buy the product they are researching on the internet or 2) they have a problem with the product they have bought.

I searched for information on the Internet about the Civic when I was first interested in buying the car last July I think. I ordered my car in August and joined the site around then. I joined this site to talk about the car and get more information about the car I had just ordered. A vast majority of people look for answers to problems on the internet and this forum has a lot of answers to a lot of questions.

TC, sadly had one of the worst luck situations of anyone on here with her Civic(s) and was treated very badly by HUK unfortunately. TC's experience of civic problems is invaluable to those on here who develop problems and so on.

The problem with satisfaction surveys is that they are performed by the company who you bought the car from, it's usually a outsource company ringing on behalf of the car company. I presume because of this Honda and other car manufacturers don't get to know people's gripes because the calling agent couldn't be bothered to pass on the information.

Was there any point telling the calling agent about the Civic problems by the original poster? No, not really. But was he frustrated? Yes.

[Kremmen]

How very true !