Dealers When the dealer can't find a fix

[cb550]

Car's going back to my dealer wednesday after previously in to sort out knocking from under the car which firstly they were unable to replicate,but however had given the car an examination and found nothing loose,worn etc etc.

After I'd demonstrated the knock ,the mechanic agreed the 'fault' existed and the second visit subsequently arranged.

The question I ask is:assuming for a moment nothing is found a second time,can I expect my dealer to follow up the issue ,say bringing tech. assistance from Honda, or am I likely to have to fight my corner and insist the matter is further investigated,rather than accept being fobbed off with say, 'we find no fault with your car sir,we suggest you continue driving and see if the fault re-occurs'

Advice and others' experiences gratefully appreciated!

[Munro]

Keep fighting your corner and get the dealer to fix it, if they fob you off you can always tell everyone on civinfo. I know it is a frustrating experince

You may be able to diagnose the fault yourself with some help on here. It might be one of the common faults listed in the wiki (ie suspension)

Faults - Civinfo Wiki
.
Good Luck

[Dimplyred]

As Munro says you will have to be persistant.

But let's hope it doesn't come to that and they sort it at their second attempt.

[Kremmen]

That must be one awkward problem to find though ?

[Pete2.2]

Originally Posted by Kremmen

That must be one awkward problem to find though ?

I've got the dreaded knock/clonk from the passenger side front suspension.
Stealers have had the car 4 times now to fix it but it's still the same.
It's in again on Thursday so fingers crossed!

[Kremmen]

Required :

One mechanic with good hearing
One mechanics rolling undercar trolley (headrest optional)

1) Mechanic on trolley
2) Push under car
3) Ensure he has a good grip
4) Drive off

[Pete2.2]

Originally Posted by Kremmen

Required :

One mechanic with good hearing
One mechanics rolling undercar trolley (headrest optional)

1) Mechanic on trolley
2) Push under car
3) Ensure he has a good grip
4) Drive off

ROFLOL.
I might suggest that on Thursday

[cb550]

Originally Posted by Munro

Keep fighting your corner and get the dealer to fix it, if they fob you off you can always tell everyone on civinfo. I know it is a frustrating experince

You may be able to diagnose the fault yourself with some help on here. It might be one of the common faults listed in the wiki (ie suspension)

Faults - Civinfo Wiki
.
Good Luck

Originally Posted by Dimplyred

As Munro says you will have to be persistant.

But let's hope it doesn't come to that and they sort it at their second attempt.

Thanks Lads for the comments and advice.Yes,I have a pretty strong feeling this is'nt going to be a straightforward drive in and drive out with the job sorted.If it should be unresolved,I'll have to persevere with the dealer and push for Honda to get involved.For all I know there could be a safety issue or at the least further damage being caused.

A warranty is only as good as a dealer's or manufacture's ability to resolve problems with their cars.If a new car is going to cause headaches/problems and drama with its issues,what is the point of spending upwards of 15k for that 'privelage'??For £1500 I can buy a runabout which yes is going to demand some care and attention,but I will at least be expecting that and can take consolation my remaining £13500 is actually making money for me.Oh well,rant over!