Dealers Dealer, nice but dim

pengin · 29th September 2006, 07:43

New car (2.2 ES) had some scratches and scuffs on the dash, plus it made a rustling noise when going over less than 100% smooth roads = constant rustle on motorway. Dealer said the scratches weren't covered under the warrantee (under defective trim) since was minor, but would swap the dash out for that of a demonstrator as a “goodwill gesture”. They told me that since the car was an ’07 it had to have an ’07 dash (apparently the screen brightness dial has moved).

Since I don’t live near the dealer that supplied the car I drove the 2 hours to get to them, and they did the job. When I got back in the car, apart from noticing that everything was splattered inside and out with some kind of greasy muck, I noticed that the dash they had put in was in a worse state than the original. Lots more scratches on the “piano black”. Something else didn’t look right, but I couldn’t figure it out. Flippin rustling noise wasn't fixed either.

Complained that they had, so far as I was concerned, made the scratch problem worse. They got their warrantee guy to have a look who said we could (a) take a photo that would probably fail to show up the scratches and send it Honda or (b) get Honda to send a replacement dash and send them my one, then if they thought the scratches were not big enough to warrant a replacement charge me!

To be fair they did genuinely seem to try to put it right. In the end I grumpily accepted that the scratches were tolerable and left to do the 2 hour drive home (they did give me a new full tank of fuel).

Something on the dash didn’t look quite right on the drive home. The display for cd/radio/ac didn’t look right either. Can you guess what the nice but dim dealer did?

They put in a dash from a lower model, so now I have no dual zone button on the controls, you dont get two temp indicators on the screen, and the temp button on the passenger door does absolutely nothing.

Sigh... Am waiting to see what they come up with next. Perhaps swap out the dash for a ford focus?

Pottsy · 29th September 2006, 09:05

Quote:

Originally Posted by pengin

They put in a dash from a lower model, so now I have no dual zone button on the controls, you dont get two temp indicators on the screen, and the temp button on the passenger door does absolutely nothing.

I'd have fun with this one - go back to the dealer and complain that the dual temp control "just isn't working" and watch the mechanic's face as he gets in the car. Pretty poor that they didn't spot this one as they installed it.

We really need a good foolproof way of getting rid of the scratches. After a few months of normal use the dash gets loads of little scratches anyway.

So what is the rustling noise? Can we increase the number of creatures living in the Civ to 2 by adding a stray hedgehog?

pengin · 29th September 2006, 09:15

Still dont know what the rustling/fluttering/bundle-of-vibrating-wires noise is. What annoys me in particular is that the Jazz is absolutely silent in comparison the the Civ.

Perhaps you are right, there's some kind of creature living in there. If I can just find the right predator to introduce into the dash via the glove compartment then problem solved!

Have phoned dealer about the dash downgrade. Shocked him a bit and said they would figure something out then call me back later. Might have an `episode' if they try and put one in with even more scratches

basegreen · 29th September 2006, 09:24

Good lord, how thick ARE they.

Bungle · 29th September 2006, 09:48

Quote:

Originally Posted by pengin

Still dont know what the rustling/fluttering/bundle-of-vibrating-wires noise is. What annoys me in particular is that the Jazz is absolutely silent in comparison the the Civ.

Perhaps you are right, there's some kind of creature living in there. If I can just find the right predator to introduce into the dash via the glove compartment then problem solved!

Have phoned dealer about the dash downgrade. Shocked him a bit and said they would figure something out then call me back later. Might have an `episode' if they try and put one in with even more scratches

The you'll need to find an even bigger predator to get that one out! Reminds me of a song about an woman and a fly...

Hope you get your dash sorted

DT · 29th September 2006, 10:07

My EX actually came "factory fitted" with an SE dash, you can imagine the factory's surprise when the dealer sent them the photo of the dash!!

pengin · 29th September 2006, 11:32

Flippin heck! You've got me beat there!

Jazz · 29th September 2006, 14:02

Pengin, looks like you have another long drive your dealer. I am sure they would be able to sure out their own mess.

DT, i am truly gobsmack that a renown car co can actually muck it up.

3rd Honda · 29th September 2006, 14:58

If your car was made in August, the quality man at Honda (who's only part time anyway) may have been on his holidays then.

For those who have been having creaks etc - I did hear that he ( the quality man) is a bit deaf too, though as I'm a bit deaf myself and may have been in a Civic on the motorway talking to another Civic driver who was on hands free, I may have misheard that last bit.

What fun we are all having in our noisy, creaky scratched dash Civics....

Pardon?

MC Hammer · 30th September 2006, 16:06

Seems very strange that they've changed the dash. It does have the VIN plate on it so check that's correct to match the car. (little window in the front screen under the LH wiper).
The black bit is easily changed so seems wierd that they changed the switches or complete dash!

pengin · 12th October 2006, 11:46

WoooHOoooO! a mere 400+miles of driving too and from dealers and I have a shiny brand new dash surround, YAY! And to make up to the insane driving got another tank of fuel. Me likes happy endings.

Seems I was misinformed about the whole dash having been replaced. They just replaces the "piano-black" bit and all the A/C switches n-stuff. So, when they put in the wrong panel the first time round the A/C control system must have detected that there was no dual A/C button in the connector and downgraded it's capabilities accordingly.

TTDegs · 12th October 2006, 11:50

sounds like a happy ending to me

nice one!

Bassa · 12th October 2006, 12:48

Glad it's all sorted - sounds like a good way of running the car in though with that free petrol.
Just don't try cleaning your unblemished 'piano black' panels with a Brillo pad!

Normsky · 12th October 2006, 18:42

Glad you are sorted, My dealer seems good compared & I though he was crap, and at least he's only 2 miles away.

Just got mine back after nearly 2 weeks, must go and see if it will start.

How do you get those quotes on the bottom of messages?

TTDegs · 12th October 2006, 20:32

Quote:

Originally Posted by Normsky

How do you get those quotes on the bottom of messages?

you have a Private Message

Copycat · 13th October 2006, 09:25

Quote:

Originally Posted by pengin

So, when they put in the wrong panel the first time round the A/C control system must have detected that there was no dual A/C button in the connector and downgraded it's capabilities accordingly.

Would that also mean that is my car was to have the wrong panel installed, it would detect it and upgrade itself to dual-zone?

Just a thought.

Good to hear you have your issues sorted out.

pengin · 13th October 2006, 23:23

Yeah, I guess you would obtain the dual zone if they put in a higher spec dash panel, probably. But you would be missing the temp control on the passenger door, so not that much use I suppose.

Copycat · 14th October 2006, 06:57

Now how much would those two bits cost? Not as much as opting for an EX perhaps?

29th September 2006, 07:43	#1 (permalink)
pengin Valve Cap Join Date: 29th July 2006 Location: Bracknell, Berkshire Posts: 44 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Dealer, nice but dim New car (2.2 ES) had some scratches and scuffs on the dash, plus it made a rustling noise when going over less than 100% smooth roads = constant rustle on motorway. Dealer said the scratches weren't covered under the warrantee (under defective trim) since was minor, but would swap the dash out for that of a demonstrator as a “goodwill gesture”. They told me that since the car was an ’07 it had to have an ’07 dash (apparently the screen brightness dial has moved). Since I don’t live near the dealer that supplied the car I drove the 2 hours to get to them, and they did the job. When I got back in the car, apart from noticing that everything was splattered inside and out with some kind of greasy muck, I noticed that the dash they had put in was in a worse state than the original. Lots more scratches on the “piano black”. Something else didn’t look right, but I couldn’t figure it out. Flippin rustling noise wasn't fixed either. Complained that they had, so far as I was concerned, made the scratch problem worse. They got their warrantee guy to have a look who said we could (a) take a photo that would probably fail to show up the scratches and send it Honda or (b) get Honda to send a replacement dash and send them my one, then if they thought the scratches were not big enough to warrant a replacement charge me! To be fair they did genuinely seem to try to put it right. In the end I grumpily accepted that the scratches were tolerable and left to do the 2 hour drive home (they did give me a new full tank of fuel). Something on the dash didn’t look quite right on the drive home. The display for cd/radio/ac didn’t look right either. Can you guess what the nice but dim dealer did? They put in a dash from a lower model, so now I have no dual zone button on the controls, you dont get two temp indicators on the screen, and the temp button on the passenger door does absolutely nothing. Sigh... Am waiting to see what they come up with next. Perhaps swap out the dash for a ford focus? Last edited by pengin; 29th September 2006 at 08:09.

12th October 2006, 18:42	#14 (permalink)
Normsky Supporter Valve Cap Join Date: 6th October 2006 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I thought Honda's were good Glad you are sorted, My dealer seems good compared & I though he was crap, and at least he's only 2 miles away. Just got mine back after nearly 2 weeks, must go and see if it will start. How do you get those quotes on the bottom of messages?

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This thread is about: Dealer, nice but dim, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; New car (2.2 ES) had some scratches and scuffs on the dash, plus it made a rustling noise when going over less than 100% smooth ...

29th September 2006, 09:15	#3 (permalink)
pengin Valve Cap Join Date: 29th July 2006 Location: Bracknell, Berkshire Posts: 44 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Still dont know what the rustling/fluttering/bundle-of-vibrating-wires noise is. What annoys me in particular is that the Jazz is absolutely silent in comparison the the Civ. Perhaps you are right, there's some kind of creature living in there. If I can just find the right predator to introduce into the dash via the glove compartment then problem solved! Have phoned dealer about the dash downgrade. Shocked him a bit and said they would figure something out then call me back later. Might have an `episode' if they try and put one in with even more scratches

29th September 2006, 09:24	#4 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,896 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	Good lord, how thick ARE they.

29th September 2006, 10:07	#6 (permalink)
DT Valve Cap Join Date: 3rd June 2006 Location: Bathgate Posts: 23 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	My EX actually came "factory fitted" with an SE dash, you can imagine the factory's surprise when the dealer sent them the photo of the dash!!

29th September 2006, 11:32	#7 (permalink)
pengin Valve Cap Join Date: 29th July 2006 Location: Bracknell, Berkshire Posts: 44 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Flippin heck! You've got me beat there!

29th September 2006, 14:02	#8 (permalink)
Jazz Supporter Triangular Exhaust Join Date: 26th July 2006 Location: Magic Roundabout Posts: 273 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Pengin, looks like you have another long drive your dealer. I am sure they would be able to sure out their own mess. DT, i am truly gobsmack that a renown car co can actually muck it up.

29th September 2006, 14:58	#9 (permalink)
3rd Honda Triangular Exhaust Join Date: 24th July 2006 Location: Tewkesbury Posts: 385 Thanks: 0 Thanked 4 Times in 4 Posts iTrader: (0)	If your car was made in August, the quality man at Honda (who's only part time anyway) may have been on his holidays then. For those who have been having creaks etc - I did hear that he ( the quality man) is a bit deaf too, though as I'm a bit deaf myself and may have been in a Civic on the motorway talking to another Civic driver who was on hands free, I may have misheard that last bit. What fun we are all having in our noisy, creaky scratched dash Civics.... Pardon?

30th September 2006, 16:06	#10 (permalink)
MC Hammer Kids use a lot of space Magic Rear Seat Join Date: 16th June 2006 Location: UK Posts: 623 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Seems very strange that they've changed the dash. It does have the VIN plate on it so check that's correct to match the car. (little window in the front screen under the LH wiper). The black bit is easily changed so seems wierd that they changed the switches or complete dash!

12th October 2006, 11:46	#11 (permalink)
pengin Valve Cap Join Date: 29th July 2006 Location: Bracknell, Berkshire Posts: 44 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	WoooHOoooO! a mere 400+miles of driving too and from dealers and I have a shiny brand new dash surround, YAY! And to make up to the insane driving got another tank of fuel. Me likes happy endings. Seems I was misinformed about the whole dash having been replaced. They just replaces the "piano-black" bit and all the A/C switches n-stuff. So, when they put in the wrong panel the first time round the A/C control system must have detected that there was no dual A/C button in the connector and downgraded it's capabilities accordingly.

12th October 2006, 11:50	#12 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,636 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	sounds like a happy ending to me nice one!

12th October 2006, 12:48	#13 (permalink)
Bassa Triangular Exhaust Join Date: 19th August 2006 Location: Lincs Posts: 339 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Glad it's all sorted - sounds like a good way of running the car in though with that free petrol. Just don't try cleaning your unblemished 'piano black' panels with a Brillo pad!

13th October 2006, 23:23	#17 (permalink)
pengin Valve Cap Join Date: 29th July 2006 Location: Bracknell, Berkshire Posts: 44 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Yeah, I guess you would obtain the dual zone if they put in a higher spec dash panel, probably. But you would be missing the temp control on the passenger door, so not that much use I suppose.

14th October 2006, 06:57	#18 (permalink)
Copycat Galaxy class starship Rocketship door handle Join Date: 5th May 2006 Location: Helsinki, Finland Posts: 1,050 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Now how much would those two bits cost? Not as much as opting for an EX perhaps?